Brand Homes Retail & Admissions Manager (Edinburgh Gin)

Organisation: Ian MacLeod Distillers

Salary: DOE

Location: Edinburgh

Brand Homes Retail & Admissions Manager (Edinburgh Gin) Opportunity!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

At present we have a dedicated Edinburgh Gin retail store on Hanover Street, Edinburgh, with our visitor centre close by, on Rutland Place, which also holds a small retail area. However, through our expansion plans with our new distillery and visitor attraction which is set to open on Market Street in early 2024, we are looking to further refine our retail, merchandising and ticketing offering, and are therefore looking to appoint a brand new role of Retail and Admissions Manager (Edinburgh Gin) which will report into our Brand Homes Manager (Edinburgh Gin).

The role holder will specialise in retail, merchandising, secondary brand-led product development and procurement, and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through the admissions and retail journey. Setting high standards of customer service and retail to ensure that we deliver on brand’ experiences to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who can clearly demonstrate that they have previous experience in an operational retail management and merchandising role, similar to ours (ideally within a premium retail outlet). Previous experience within visitor centres and/or within the gin and spirits industry would be advantageous. We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of using these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the retail, merchandising and ticketing.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!