Brand Homes Retail And Admissions Manager (Rosebank)

Organisation: Ian MacLeod Distillers

Salary: DOE

Location: Falkirk

Brand Homes Retail and Admissions Manager (Rosebank) Opportunity!

As we near the end of our construction activities, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore looking to appoint a brand new role of Retail and Admissions Manager (Rosebank) who will report into our Brand Homes Manager (Rosebank).

The role holder will specialise in retail and merchandising and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through ticketing and retail. Setting high standards of customer service and retail to ensure that we deliver an ‘on brand’ experience to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who can clearly demonstrate that they have previous experience in an operational retail management and merchandising role, similar to ours (ideally within a premium retail outlet). Previous experience within visitor centres and/or within the whisky and spirits industry would be advantageous.

We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!