Cafe Assistant

Organisation: The Scottish Seabird Centre

Salary: We pay above the national minimum wage rate

Location: North Berwick


The Scottish Seabird Centre is a conservation and education charity whose purpose is“Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the
experience for visitors to North Berwick.
• Experience we offer a 5-star, year round visitor experience that helps people to make
informed choices about the management of the marine environment.

Job description
Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Application Deadline: Friday 17/02/2023