Cafe Shift Supervisor

Organisation: Live Borders

Salary: £21,821 - £23,781

Location: Hawick


Post Title: Café Shift Supervisor
Department: Towermill, Heart of Hawick
Reporting to: Customer Experience Supervisor

Job Purpose:
Shift responsibility for the day-to-day operation of the café. Supervise staff and ensure that all Health and Safety, and appropriate legislation are complied with.


1. Supervise the day-to-day operation of the café.
2. Ensure the shift runs effectively and efficiently.
3. Basic training of staff including induction where needed.
4. Responsible for welfare and work practises of all staff.
5. To act as a member of the team on a shift rota system with supervisory responsibilities for staff on shift.
6. Responsible for the training and implementation of kitchen hygiene and cleaning schedules.
7. Ensure where possible the frontline resolution of any issues concerning customer care.
8. To assist with ordering and stock management where required.
9. To be responsible for cash handling and till system reconciliation.
10. Attend training courses as and when required.
11. To ensure that the café kitchen, seating area and back areas are all kept to a high standard of cleanliness.
12. Ensure that services are delivered with customer service at the forefront.
13. Build and maintain good working relationships with colleagues within the organisation.
14. Comply with, and ensure compliance with, all Live Borders policies and procedures.
15. Ensure services meet Health and Safety standards established by Live Borders.
16. As an employee, you must take responsibility for the Health and Safety of yourself, other employees and anyone who may be affected by how your work activities are carried out. Employees shall work in accordance with policies, procedures, information, instructions and/or training received.
17. This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties required to meet the needs of the service, or Live Borders.

Other details:

Requirement to work out of hours or weekends – regular evening and weekend work will be required.

Requirement for PVG/Disclosure check – no

Person Specification
Essential Assessed by Desirable Assessed by
SVQ 2 Food Prep and cooking or equivalent and willing to undertake training as required to meet service delivery needs A/I Elementary or Intermediate Food Hygiene certificate A
Essential Assessed by Desirable Assessed by
Previous experience in a similar environment A
Proven ability to work unsupervised and as part of a team A/I/R
Previous experience in staff training/basic training A/I/R
Essential Assessed by Desirable Assessed by
To work flexibly to changing routines I/R
Good communications skills, both verbally and written A/I
Knowledge of the catering industry and current challenges I
Excellent customer service I

Essential Assessed by Desirable Assessed by
Ability to operate effectively as a member of a team I
Capabilities to work with minimum direct supervision I
The ability to motivate others I
The setting and delivery of high standards I

A – Application
I – Interview
R– Reference
T – Test


Location: Heart of Hawick, Towermill (colleagues may be required to work at any Live Borders site during their career with us).
Hours of Work: 30 hours per week, worked as agreed with line manager
Payment Method: Paid monthly on the last banking day of each month.
Annual Leave: Up to 2 years’ service = 30 days (pro-rata for part time)
Increases by an extra day after completion of two years’ service by commencement of the leave year. An additional day accrued for each completed year of service up to max of 5 additional days.
Public Holidays: 4 designated public holidays per year (pro-rata for part time)
Notice Period: 4 weeks, as detailed in any offer of employment
Pension: Option to join Group Personal Pension; employee contribution
from 5% with the option to join the Local Government Pension Scheme after 5 years’ service.
Equal Opportunities: Live Borders is an Equal Opportunities Employer and considers applicants on their suitability for the post regardless of sex, race, religion, disability or sexual orientation.
Sickness Allowance: Employees with less than 6 months’ service get Statutory Sick Pay (SSP) only. Occupational Sick Pay is available to employees with more than 6 months’ service (when the sickness commences) and starts from 5 weeks’ full pay/ 5 weeks half pay and increases to a maximum of 26 weeks’ full pay/ 26 weeks half pay after 5 years’ service.
Presentation: Live Borders has strict standards of presentation; which staff are
required to comply with. Uniforms are provided for the majority of posts where provided these must be kept clean and well presented. Where a uniform is not provided appropriate business dress is expected.

Other Benefits: Free access to all our sports facilities
Cycle To Work Scheme
Access to ASVA
Healthy Extras – includes retail discounts and access to health and wellbeing services

Please note that this is a summary of Live Borders conditions of service. If you are successful at interview and are offered employment, the specific conditions that apply to you will be detailed in your contract.

Application Deadline: Monday 12/12/2022