Jobs

Eden Scott is delighted to be working in partnership with The R&A who promote professional championships including The Open, The Senior Open and the AIG Women’s Open, elite amateur events, international matches, and rankings.

The R&A, through R&A Rules Ltd, governs the sport worldwide, outside of the United States and Mexico, on behalf of over 36 million golfers in 144 countries and with the consent of 158 organisations from amateur and professional golf.

An exciting opportunity has now arisen for a dynamic and experienced professional to join the R&A in a newly created role, that of Catering Operations Manager.

This role will lead on the annual planning, logistics and implementation of catering operations for the Championships, collaborating with internal and a wide variety of external stakeholders. You will facilitate the delivery of catering operations at the championships to an industry leading world class standard, in line with agreed tolerances, departmental and organisational aims and evaluate all services, contractors and working processes through the creation of meaningful data that is then used to positively influence future strategy.

Key responsibilities:

Lead on the planning, scoping, and management of catering operational delivery of the championships, over a 12–24-month period, in liaison with a variety of internal and external stakeholders to deliver catering operations that lead the industry.
Collaborate with the functional leaders of catering and staging and work within the delivery team on the creation and design of internal operational layouts for the various structures and catering facilities onsite. Working closely with internal and external stakeholders, making recommendations and site layout decisions as required.
Lead on the appointment of caterers, when required, including the management of tender processes and associated legal/contractual agreements.
Manage all staffing requirements pre-during and post championship this includes partnering with internal and external specialists to ensure that appointments are made, induction and all trainings are completed in line with organisational, brand, and statutory requirements that allows effective catering delivery and leverages net promotor scores.
Oversee all catering requirements and menu design, ensuring the catering provision meets the requirements for the wide variety of championships consumers (e.g. players, spectators, hospitality guests, VIPs etc.).
Manage the appointment of external contractors to deliver the catering infrastructure and interiors build and de-rigging phases with approval, scope new contractors, negotiating terms and scope of works when necessary. Work with the delivery team onsite at host venues to direct, oversee and supervise the extended catering infrastructure build and de-rigging phases, and through effective collaboration and detailed planning ensure all contracted work is completed to the agreed schedule, on budget and in line with relevant Health and Safety and other legislation. Act as an escalation point for contractors when operational issues arise and for any operational issues during the championships.
Build and maintain close working relationships with stakeholders across the business, primarily but not limited to the Commercial Hospitality, Partnerships and Staging teams, external multi agency partners and host venues to ensure the coordinated delivery of the championships’ strategy.
Lead planning meetings with external suppliers/contractors/partners and internal stakeholders, where required and onsite at host venues throughout the planning phase, following up on resulting actions and preparing minutes / planning documents.
Be the point of escalation for catering operations issues at the championships, where required, providing expertise and resolving simple to complex queries, escalating where appropriate to the Head of Catering Operations, internal or external stakeholders.
Support line and senior management in the review and evaluation of catering operational delivery, proactively identifying opportunities for continuous improvement. Provide relevant recommendations to contribute to the development of the long-term Championship strategy, associated goals and operational plans.
Applying candidates must have the following experience:

Significant experience working in a major event catering environment ideally for an established event caterer and preferably with greenfield site experience.
Strong project management skills and/or a project management certification
Strong project management skills
Experience in a similar role liaising with high profile individuals, service providers, contractors and managing customer experiences.

This role can be based on a hybrid model, commutable to their St Andrews office on average three days per week, this role will also involve occasional travel within GB&I and will involve being away from home for short periods of time throughout the year.

Salary indicative of the caliber of candidate they seek with generous company benefits.

Eden Scott is working exclusively with The R&A, so to be considered for this exciting opportunity with a truly iconic employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.

Application Deadline: Saturday 31/08/2024