Client Relationship Executive
We’re looking for a bright and enthusiastic individual to come on board as our Client Relationship Executive. Whether you’re a graduate looking for your first step onto the career ladder, or you’re searching for a role in digital that’s a little different and full of variety, this could be the role for you.
The Client Relationship Executive will help by supporting our project delivery team, so you should be a problem solver by nature, and great with people. Ideally, you’ll already be passionate about digital, but we’re also excited to hear from people who are keen to learn more.
As a Client Relationship Executive, you will:
-Be the main point of contact for customers with technical issues, or who are looking for advice.
-Provide the best solutions for our clients based on their issue and the details they provide.
-Gather information on any issues that occur and determine whether they require elevated support.
-Act as the vital link between our clients and the appropriate internal team members.
-Excellent communication (written and verbal).
-Strong interpersonal and relationship management skills.
-The ability to prioritise effectively.
-A technical mind with knowledge of Content Management systems, as well as ticketing/project management software.
-A good understanding of web functionality, device behaviour and other tech products.
-The ability to diagnose basic technical problems and come up with quick solutions.
-An interest in the arts, culture and events sector.
With diverse, exciting clients across the world, you’ll be given opportunities to travel, expand your personal and professional experiences, and help to build our international reputation. We’re also an accredited Living Wage Employer, meaning that all employees and contracted staff are paid at least the National Living Wage. We’ve recently partnered with MMB and BUPA to offer a comprehensive health insurance package to all of our team and we offer hybrid working so you have the opportunity to work remotely, or in our open-plan offices in the heart of Glasgow.
We’re an equal opportunity employer and diversity is extremely important to us – winning a gender diversity award for our commitment to intersectionality in the workplace at the Scottish Women in Tech Awards. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.
How to apply
If this sounds like the next step you’ve been looking for in your career please, send us your CV and a covering letter telling us about your experience and what makes you right for the role (paying close attention to the key and beneficial skills listed). Please send the email FAO Lesley Osborne to firstname.lastname@example.org.
Application Deadline: Saturday 30/04/2022