Commercial Visitor Experience Lead
Organisation: Dundee Science Centre
Salary: £25,000 - £29,400 (Starting salary dependant on experience)
Location: 14 Greenmarket, Dundee, DD1 4QB
Contract: Full time 37.5 hours per week, any 5 days of 7; annualised hours
Dundee Science Centre is currently looking for an experienced and motivated individual to join our team in the exciting and fulfilling role of Commercial Visitor Experience Leader.
You will be primarily responsible for driving the sales in our key commercial areas; Café Create and Curiosity Corner as well as leading and implementing the commercial strategy. Your secondary role, as part of the services and operations team, will be to support the managing of the daily operation and ensuring exceptional customer service is delivered at all times, in an effort to maximise revenue.
You will ensure the standard of the visitor experience is excellent by enhancing and maintaining the smooth operations of the catering and retail services; and supporting, as necessary, the general operation. This will be achieved through ensuring the high standards expected at Dundee Science Centre are maintained and improved upon as part of a continuous quality assurance programme.
In collaboration with the Head of Centre Services and Operations, you will, set stretching targets for the commercial areas to be submitted for the annual operating plan. You will analyse and monitor the financial position and performance of the commercial business on a regular basis to ensure the business plan and budgets are achieved. Responsibilities for Curiosity Corner and Café Create will include merchandising, stock selection, procurement, increasing revenue and sales through promotions and other initiatives.
You will be responsible for overseeing and managing the daily operation of CookSafe systems and related Environmental Health legislation.
In addition to your commercial role, you will be expected to take on a duty role every fourth weekend and support during key seasonal times during the year.
You will be an advocate for Inclusion & Diversity, supporting our culture of inclusion for our team and audiences.
The post holder will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.
You will work flexibly within the Dundee Science Centre team, flexible working will be considered, and weekend and evening work will be required.
Application Deadline: Monday 14/10/2024