Community and Discovery Programme Manager

Organisation: The Royal Zoological Society of Scotland

Salary: Competitive

Location: Edinburgh Zoo

Community and Discovery Programme Manager

The role
This is an exciting new role to lead and manage the development and delivery in community partnerships programmes and the onsite discovery programme; including overseeing the day to day support of our volunteers, deliver training & drive a significant volunteer program. All in support of the RZSS’ vision and mission.

Some of the things you’ll do:

• Develop and maintain a supportive and dynamic first-class customer service culture and public engagement amongst the team focusing on delivering informative, professional presentations and exceeding visitor expectations.
• Lead on all aspects of a defined range of volunteering activities and outcomes for agreed target participants, to agreed standards supporting RZSS’ vision and mission, ensuring all activities deliver value on the visitor journey.
• Lead, develop and manage and evaluate targeted programmes: identify key challenges in our local communities that can be addressed by our unique resources.
• Create programmes which promote the zoos’ resource as community hub to support initiatives to strengthen community.
• Develop links with social and community groups to broaden our access to those in need of the benefits that contact with animals can bring.
• Ensure all programmes promote the wellbeing benefits for users, the zoo and for nature
• Develop and create plans and programmess for volunteering, community programmes and onsite engagement providing meaningful and impactful opportunities.

What we’re looking for:

• You’ll have a good understanding of developing community programmes.
• Assertive communicator, confident in dealing with a wide range of stakeholders and presenting.
• Experience of working in a similar role.
• Track record of providing first-class customer care and service through interpretation delivery.
• Ability to plan, design, deliver and evaluate programmes using a variety of innovative and contemporary methodologies.

Closing Date: Sunday 2nd May 2021 (5 pm)

For details on how to apply and further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities page.

Application Deadline: Sunday 02/05/2021