Customer Service Executive

Organisation: Ian MacLeod Distillers

Salary: £12 per hour (inc. additional benefits)

Location: Broxburn

Two exciting Customer Service Executive opportunities!

Here at IMD, we strive to deliver a truly positive and engaging customer experience throughout all the key touch points in the customer journey with us. As we continue to grow and expand our business, we have been looking at opportunities to enable us to further enhance and refine the customer experience, and we are delighted to now expand our Customer Experience team with the introduction of a brand-new and exciting opportunity.

We are therefore currently looking for passionate and engaging individuals, who have the customer experience at the heart and soul of what they do, to join our IMD family in this new capacity of Customer Service Executive on a permanent and full-time basis with two positions available.

As a Customer Service Executive, you will be the primary contact and provide best-in-class customer service across multiple facets of our business including all our ecommerce and trade sale customers, our Brand Homes department and managing general brand enquiries, providing timely and resolution focused support, escalating queries to the relevant person or department as required. It is therefore imperative that the successful candidate has the ability to build strong working relationships with key internal and external stakeholders. It is critical that the role holder acts as a brand representative at all times and has excellent written and verbal communication skills. In addition, having the ability to work autonomously and independently, delivering support in a timely and proactive manner is essential.

Given these are brand new opportunities at IMD, we are looking for candidates with a minimum of 2-3 years’ experience working in a similar customer service role to ours who will be part of this growth journey and would welcome their insight and creative suggestions to help us improve the overall customer experience. Ideally the successful candidate will have previous experience across both ecommerce and trade customers, in addition to having experience working within the whisky and spirits industry (desirable).

The role will be based at our office in Broxburn and will be offered on annualised hours working on a 5 from 7 day basis which over time will include weekend work. There may be potential for hybrid working in the future.

If this sounds like the right opportunity for you then we would love to hear from you! Please visit our recruitment portal where you can find out a bit more about this opportunity, and where you can then apply direct.

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