Jobs

Distell International Ltd are one of Scotland’s leading Scotch Whisky producers. We are investing in a new visitor centre at Deanston distillery, home of our Deanston single malt whisky. We are looking to recruit confident and personable individuals as Distillery Visitor Centre Tour Guides to communicate the story of Deanston single malt whisky, conduct tours of the distillery and serve in the distillery shop and our corporate facility.

JOB DESCRIPTION

Job Title: Tour Guide
Department: Deanston Distillery Visitor Centre

Background Information
Working as part of the Distillery Visitor Centre Team, you will be required to ensure the highest levels of customer service by welcoming, informing and enthusing our visitors during their visit of the distillery, consistently delivering a memorable and enriching experience.

Overall Purpose
To deliver a first class Deanston Distillery Scotch Whisky Experience for all our customers, public and corporate while supporting the DVC Brand Heritage Team on all tasks required.
Ultimately to deliver greater value from a Distell International Ltd asset on a day to day basis.

Main functions (accountabilities):

Include but not limited to:

– Demonstrate a pride and passion for Deanston Distillery, Scotch Whisky and other Distell brands

– To engage visitors in the Deanston Distillery Scotch Whisky Experience accurately, informatively and emotionally.

– To inform and guide customers through our tours, tastings and other experiences.

– To support the development of the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky Experience, the DVC Retail Store and any additional activities to promote the brand.

– To help provide a coordinated and professional level of service to our customers at point of contact.

– to follow and adhere to all the health and secret procedures while on site.

– To ensure that the DVC is clean and functional at all times (including visitor reception area, retail store, cafe, tasting room, toilets, storage cupboards etc.)

– To work within the standards of Deanston DVC’s health and safety policy.

– To regularly review the DVC Retail Store performance with the Assistant Brand Heritage Manager (ABHM).

– Support of business administration tasks, e.g. the administration of EPOS, DVC paperwork, reporting, filing, opening and closing procedures, running of the day, etc.

– To seek knowledge of Distell websites for continuous learning.

– To help provide a coordinated and professional level of service to our customers at point of contact.

– Deputise for the Team Leader of the Visitor and Retail Team, as and when required.

– To carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include occasional evening work in the corporate and online facilities

Qualifications and Experience
This position requires an enthusiastic outlook and a flexible approach to work. Great people skills and an ability to follow instruction to ensure the highest level of team performance are key attributes required to build and develop our unique Brand Heritage Experience at Deanston Distillery.

Key Performance Measurements

– Delivery of the Deanston Distillery Scotch Whisky Experience.

– Consistently high customer feedback via visitor’s book, website, social media etc.

– All communications with the Team Leaders, Visitor and Retail Team are maintained and fulfilled within the appropriate time lines.

Relationships:

Internal: Deanston Distillery, Sales, Marketing, Customer Services and Finance.
External: The general public; external vendors and suppliers; local community organisations;

Key Skills

1. To demonstrate a pride and a passion for Deanston distillery and Scotch Whisky in general.

2. To display confidence with face-to-face contact with visitors within the distillery visitor centre experience including distillery tour, distillery shop and distillery corporate facility.

3. To demonstrate an appetite and enthusiasm for learning, continually developing your own knowledge of Deanston distillery and Scotch Whisky as well as furthering your own levels of customer service.

4. The ability to communicate the above knowledge and entertain visitors, delivering an authentic Deanston whisky experience.

5. To display a high degree of flexibility, adaptability and ability to work within a close team.

6. A flexible approach to hours of work over a seven day working week is required and some evening work will be integral to this role.

Qualifications and Experiences:

Whisky knowledge is not a necessity for the position as our training will take care of explaining the uniqueness of Deanston’s single malt whisky, its history, its people and the skill of the scotch malt whisky process itself. Ideally we are looking for people with an enthusiastic outlook, a flexible approach to work and great people skills to help us build and develop our new whisky experience at Deanston distillery. An ability to speak an additional language would be a distinct advantage.

It is expected that the successful candidate will be a team player with a “can do” attitude and who thrives on a busy workload.

If you are interested please send us your CV to Jemma.galbraith@distellinternational.com

Application Deadline: Saturday 15/10/2022