Organisation: Caledonian Canal Centre
Salary: Circa £32,000 plus allowances
Location: Caledonian Canal Centre
Scottish Canals are looking for a highly skilled Destinations Manager for The Caledonian Canal Centre who will be responsible predominantly for the management of staff and visitors. The role is offered on a permanent full time basis, attracting a competitive salary plus a 10% variable rota allowance, a 5.75% winter summer transfer allowance.
Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, childcare vouchers, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.
This role has been developed to ensure that we provide customers with a five star experience to remember, whilst enhancing our reputation as a top tourism destination and ensuring that all attractions provide a positive commercial contribution to the financial sustainability of Scotland’s canals.
Ideally, you will be a natural leader, confident, with excellent communication & presentation skills and the ability to lead, motivate and inspire the team to take pride in their roles, as well as developing multiple revenue streams to drive the business forward.
You should have practical experience of managing staff performance and motivating a diverse group of staff to deliver excellent customer service
You will be responsible for maintaining and improving standards and setting the quality of service, ensuring a consistently high service level is achieved when welcoming visitors. As well as this, you will have operational responsibility for ensuring quality and consistency of the entire visitor experience, including catering, retail, tours, and corporate events.
This role will involve some weekend, bank holiday and evening work as well as infrequent travel throughout Scotland.
This role is responsible for:
Daily operations; ensure that procedural, quality, safety and environmental requirements are met
Budget management & commercial ability to meet forecast revenue targets across the business
Strategic planning to develop a culture of continuous improvement in the visitor experience
Ensure staff engagement and retention through recruitment, rotas, training, people management
Promote high standards of service, conduct and professionalism through motivation, coaching, regular target setting and appraisals
Stock control, site security and cash handling
Events managements (internal and external)
Skills and experience required:
5 years’ management experience in visitor attraction management
Experience of working within a high-quality, high-volume public venue, retail or hospitality environment
Able to manage forecasting and budgets together with an understanding of product profitability
Proven experience in understanding customer needs, developing routes to market, building business cases to support new product development
Confident, diligent, highly detailed with a sense of urgency in the delivery of service
Ability to build relationships with both internal and external stakeholders, possessing strong negotiation and analytical skills and a demonstrable track record for delivering excellence
Strong interpersonal and leadership skills with total customer focus and a professional manner
Excellent written and verbal communication skills with a high level of IT literacy
Application Deadline: Tuesday 29/06/2021