District Visitor and Community Manager

Organisation: Historic Environment Scotland

Salary: £34,303

Location: Stirling Castle

The District Visitor and Community Manager is a new management role in our Operations Directorate. The Operations Directorate is a newly created Directorate that will strengthen our regional footprint and, for the first time bring together under one directorate, delivery of many of HES’ activities at a regional and local level across Scotland.

Reporting to the Regional Visitor and Community Manager, the postholder will manage the Visitor and Community Services activities relating to the District. You will be in a team with other District Visitor and Community Services Managers and will also work closely with your partners in the local conservation teams. Together you will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.

You will be responsible for leading the operational management of our visitor and community services relating to Stirling Castle. You’ll line manage a team of Managers with strong people management skills, you’ll encourage a culture of collaboration, empowerment and innovation, with attention to detail and an enthusiasm for building connections with visitors and communities.

Working with the Regional Visitor and Community Manager, you’ll support with the development of plans to grow our success in community engagement and increase our commercial income, contributing ideas and maintaining an ongoing plan of activity. You’ll know how to make the most of the resources available to you, working efficiently and effectively to deliver the service across multiple sites.

You’ll manage local relationships with key stakeholders and partners, working with them to make sure our service remains relevant, accessible and connected to the community. You’ll partner with colleagues across HES to deliver events from individual celebrations like weddings to educational activities and exhibitions designed to grow the understanding of Scottish heritage and culture.

You will support the wider work of the Directorate and of HES by working collaboratively and sharing your insight and experiences with colleagues. Coordinating with partners across HES, you’ll help land projects and initiatives in your District, getting involved in design, communication, delivery, and review. You’ll also have a vital role in supporting the work of our conservation team as they care for our monuments, constructively negotiating with them over plans for works on your sites, working flexibly over the use of resources, and supporting with the delivery of compliance activity where needed.

You will have strong customer and business improvement focus to HES, able to balance competing priorities with an eye for detail and the ability to think about the wider impact of your decisions. You will be tenacious and resilient, required to demonstrate excellent judgement, initiative, and collaborative skills.

Application Deadline: Friday 24/06/2022