Duty Supervisor

Organisation: Dundee Contemporary Arts

Salary: £11,147.59 (FTE 20,008.51, £10.96 hourly rate)

Location: Dundee

We are currently recruiting for a Duty Supervisor who will provide supervision and support to the visitor services team to deliver consistently high standards of customer service in order to optimise visitor experience, on evenings and weekends.

The Duty Supervisor will act as a main point of contact for the Visitor Assistant team, supporting the maintenance of systems, policies and procedures to ensure that the team upholds DCA values and aims. In conjunction with Exhibitions, Cinema, Print Studio, Learning, Communications and Operations teams, the Duty Supervisor will work to enable meaningful and accessible customer engagement with the DCA programme.

Working with the Visitor Services Manager, the Duty Supervisor will ensure that best practice is observed with regards to handling customer complaints, data management, reporting and ticketing.

Application Deadline: Monday 30/01/2023