Jobs

JOB PURPOSE

The Events Assistant Apprentice role sits with Functions and Events and will include time in the Courtyard Café at Haddo House. It provides training in a broad range of hospitality skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional hospitality environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Our visitors come for a variety of reasons from weddings, business dinners to Easter egg hunts and Christmas events to tours of the house and garden. We want to ensure every visitor, regardless of the reason for the visit, is welcomed and receives a memorable day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Events Assistant – Apprentice will work as part of the professional team onsite helping to give visitors from across the globe a warm welcome to the house and cafe to help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Hospitality Services at SCQF Level 5) with the ITC Academy training provider.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The apprentice will take direction from the appropriate supervisor according to the area they are working in, e.g. café, functions or events. They will be working alongside other staff and volunteers on site. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming visitors to the site

Assisting in function and event planning, set up and delivery

Assisting in service in the café

Answering visitors’ queries about event offer, ticketing and direction to other areas on site

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Working across three mains areas Functions, Events and Courtyard Café.

Customer Service

Regular interaction with all members of the public

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales and financial processes

Help achieve sales targets and membership recruitment targets

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.

Application Deadline: Sunday 10/11/2024