Events & Tours Administrative Assistant
Organisation: Celtic Park Stadium Tours
Location: Celtic Park
ROLE: EVENTS & TOURS ADMINISTRATIVE ASSISTANT
TYPE: FULL-TIME
An exciting opportunity has arisen for an Events and Tours Administrative Assistant to join the Club. Reporting to the Meeting and Events Sales Manager, this role will provide administrative support to the Meeting & Events, Catering and Tours departments, ensuring a consistent, high quality service is provided at all times.
KEY ACCOUNTABILITIES
First point of contact for all customer enquiries for Celtic Park Events
Fully process events, tour and restaurant booking enquiries
Assist in the sales and reporting for seasonal special events and restaurant
Daily reporting including PDQ checks, booking reports and updates
Identifying areas of potential revenue increase through upselling
Liaising with internal clients for pre booked meeting and events
Mail merge and sales calls to drive revenue for Celtic Park Events
Operational admin including tours, restaurant, function menus, table numbers and signage
Annual leave cover where required for other team members
Additional administrative and promotional requirements for the department as required
SKILLS AND EXPERIENCE
Excellent customer service skills
Experience in a hospitality or tourism background
Ability to manage own workload and multi-task as required
Confident, friendly and approachable manner
Strong telephony skills
Extremely competent in the use of Microsoft Office specifically Word, Excel and Outlook
Ability to work under pressure in a fast paced sales environment
In addition, the successful candidate will be able to demonstrate strengths in the below competencies:
Flexibility
Collaboration
Relationship management
Planning & Organising
Personal Accountability
Team working
ADDITIONAL REQUIREMENTS
A flexible approach to working hours will be essential.
BENEFITS
Attractive Annual Bonus Scheme
Annual Leave Purchase Scheme
Cycle to Work Scheme
Dedicated Employee Assistance Programme
Free parking on site
Staff retail discount on Celtic and Adidas merchandise
Regular colleague social events
Subsidised on site canteen
Applicants should submit their CV and covering letter to: Mic Cassidy @ mcassidy@celticfc.co.uk
Application deadline: 30 September 2022
We will be accepting both internal and external applicants for this role.
Application Deadline: Friday 30/09/2022