Location: Port of Leith Distillery
Our company values are at the foundation of everything we do.
We focus on products that we love.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.
2022 was a very exciting year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.
Moving forward, the Port of Leith Distillery will open later in 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.
We’re on a mission to create the most exciting and premium whisky bar, and we need an organised and passionate Floor Manager to make it happen.
Join Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith as a part of the Port Of Leith Distillery Bar team. With breathtaking views of the Firth of Forth, Leith, and Edinburgh, our bar will be a one-of-a-kind destination.
You will play a key role in creating a unique and exciting experience for our customers by managing the pre-opening and operations of our double-height bar. As the Floor Manager you’ll have the opportunity to help execute our world-class Food & Beverage program, champion a customer centric culture and train our staff to deliver outstanding customer service. Working closely with the Hospitality Division Manager, you’ll play a crucial role in making our vision a reality.
If you’re an organised and driven Floor Manager, we want to hear from you.
Be responsible for the service operation at the Distillery Bar.
Be responsible for managing shifts to ensure smooth daily operations.
Champion a customer centric culture by ensuring that every guest receives exceptional service, creating a warm and welcoming atmosphere that exceeds their expectations.
Build and maintain positive relationships with guests, addressing their needs, concerns and special requests promptly and professionally fostering loyalty and repeat business.
Oversee the reservation system, ensuring timely and accurate handling of enquiries, managing table allocation and optimising seating arrangements to accommodate preferences and maximise capacity.
Establish and uphold high service standards, ensuring that all staff members adhere to protocols, guidelines and SOPs to consistently deliver exceptional experiences to customers.
Encourage and train staff to not only become local heroes, but to also effectively promote our menu items and experiences.
Proactively seek customer feedback, analyse trends and implement strategies to continuously improve the customer experience.
Develop and manage staff schedules, ensuring adequate coverage based on anticipated business needs.
Work closely with the HDM to work on projects relating to the opening, growth and success of Distillery Bar e.g. recruitment, promotions, events.
Stay updated with industry trends, customer services best practices and innovative technologies to enhance the reservation process, streamline operations and improve overall customer service.
Passion, positivity and excellent organisational skills.
Previous experience working in high-end bars/restaurants.
Exceptional knowledge of food and drink trends with a special emphasis on locality.
Experience of managing rotas, inventory and teams.
Great experience in delivering 5* Customer Service – anticipating our customer’s needs is a must.
Natural leadership skills with the ability to not only lead a team but also develop their team to assist with career progression.
Verbal and written communication proficiency with the ability to tailor their approach to all customer profiles.
Proficient with the use of IT systems (EPOS, Payroll, General Office and Communication, Booking Systems, Inventory Management, Training).
SALARY & BENEFITS
A salary that has been researched and fairly thought out
We want to end the stigma attached to hospitality work-life balance. Schedules are focused on two days-off together and sticking to contracted hours
A working environment representative of our company’s values.
A fair share of service charge and tips
Company discretionary annual bonus scheme.
28 days holidays per year
Employee discount scheme
Employee cask programme, share trust and bonus incentives
TO APPLY PLEASE SEND YOUR CV AND COVER LETTER TO KHALID@MUCKLEBRIG.COM
Application Deadline: Friday 28/07/2023