Jobs

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The specific purpose of the role is to support the development and implementation of fundraising operations to help maximise fundraising income, improve efficiency across all income streams and assist the wider team in terms of financial, data and process support.

You will work with colleagues within the fundraising team, the wider teams within the Audiences and Support Directorate and with teams across our charity to build a culture of philanthropy and ensure fundraising best practice. You will also work with appointed agencies which provide outsourced support to the Fundraising function and play a key role in database and administrative support.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Working within the Fundraising Operations team, you’ll;

Data/CRM

Work closely with the Fundraising Operations Manager on data management tasks including CRM testing, data imports and exports, producing segmented lists for fundraising communications, and reporting.

Prepare and maintain fundraising-specific CRM guidance documentation and provide training to the fundraising team and external response handling teams.

Contribute to the implementation and improvement of data protection compliance and raise any issues regarding the team’s outputs.

Finance

Manage tracking of expected income across the team and with Finance.

Co-ordinate and manage procedures for incoming donation processing, working with the Fundraising Operations Officer and Supporter Care Team in-house, and through our outsourced agency.

Work with the Fundraising Operations Manager and Finance colleagues to ensure accurate and timely reconciliation of all fundraised income.

Record and report on team expenditure, including management of purchase orders and leading on enquiries.

Assist the Fundraising Operations Officer with regular CRM and finance processes, particularly during peak periods.

Policies, processes & projects

Create and maintain Fundraising Administration processes and toolkits demonstrating initiative by making recommendations for process improvement.

Support the implementation of third-party platforms and new technology for use within the fundraising team.

With Fundraising Operations Manager, advise on and plan support for fundraising initiatives and products to ensure efficiencies and effectiveness of income generation activity is maximised.

Manage the Fundraising Team planner and co-ordinate Fundraising activity across the Directorate planner, co-ordinating team input to directorate wide activity including website and content requests.

Co-ordinate and organise team meetings.

Work on project-based activity which will help improve efficiencies across all fundraising practice.

Supporters & Suppliers

Work with the Giving Campaigns and Products Executive to develop and maintain a toolkit of compelling fundraising materials and guidance for use at properties and by third-party fundraisers.

Be responsible for day-to-day supplier account management.

Often be first point of contact for donor enquiries, via phone, email and mail and must be able to communicate with supporters in a positive, proactive and professional manner which best represents our charity and the power of philanthropy.

Other

Maintain and enhance personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.

Have a flexible approach, with a willingness to work non-traditional hours and be available to travel in the UK.

Application Deadline: Sunday 25/08/2024