Jobs

Full-time and permanent
Plus 1 x Fixed term until 30th September 2023
Salary £23,771 – £24,825 per annum (pay award pending)
Plus generous benefits package 

ABOUT THE ROLE

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our galleries – the National, Portrait, and Modern.

If you have proven supervisory experience working in a visitor attraction, or in the retail or hospitality sector combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor with a people-focused approach to lead, coach and inspire a team of Gallery Attendants to deliver an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.

THE DIFFERENCE YOU’LL MAKE 

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavoring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

Working with Operations Managers across our Galleries, you will take responsibility for contributing to the smooth, safe running of our Galleries and your duties will include:

Operations Management

Motivate, coach, and manage Gallery Attendants to ensure an exceptional standard of visitor and artwork care, safety, security and building presentation.

Act as Duty Manager on a rota basis when required supporting Operations Managers to deliver all aspects of public and asset safety and security and visitor care during opening hours.

Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.

Being prepared to assist in safe evacuation of our buildings in the event of any incident or emergency.

Visitor Engagement

Support Gallery Attendants and other visitor-facing staff by responding to and dealing effectively with visitor queries or complaints, taking prompt and appropriate action to resolve any issues.

Have an up-to-date knowledge of all NGS exhibitions, displays and events, and coach and develop Gallery Attendants to gain and use their expertise to enhance visitor experience.

Team Management/Leadership

Lead a team of Gallery Attendants including recruitment, induction, training, development, and performance.

Lead the Gallery Attendants team to ensure that best practice is followed regards health, safety, and wellbeing.

Support colleagues working as Security Supervisors.

For more information and to apply, please visit our careers page.

The closing date for completed application is 12 noon on Tuesday 18 April 2023.

Application Deadline: Tuesday 18/04/2023