General Manager

Organisation: Eden Scott

Salary: Competitive

Location: Fort William

Eden Scott is delighted to be working with Cruise Loch Ness, a family owned and operated, multi award winning 5* Visit Scotland graded visitor attraction. Based in the picturesque village of Fort Augustus, located at the southern end of Loch Ness, the company boasts an impressive 55 year trading history and welcomes passengers from every corner of the globe, all year round.

With a fleet of 2 large passenger vessels and 2 smaller Rigid inflatable boats, there are several different cruise experiences on offer, with something to suit every age and budget, ensuring all visitors leave with memories they will never forget.
Currently operating with a team of 10, comprising skippers, crew/guides, bar attendants and office staff the company values are ‘fun, caring, pride and team’ which are centric to the family culture which has existed since the company’s inception.
The company had enjoyed year on year growth up until 2020 and has just announced its most profitable year ever for 2022.

With the future looking so bright, they are now looking to enhance their existing structure by creating a General Manager role to take the business forward into 2023 and beyond.
They are looking for a self-motivated and results-driven General Manager to direct and manage their organisation’s business activities and to develop and implement effective business strategies and programs.

Key for the General Manager will include formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with client base, hiring and training employees, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist their organisation in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability and meeting business objectives.

The successful candidate for this role should possess excellent working knowledge of the tourism industry, great communication skills, superior knowledge of business functions and strong leadership qualities. The noteworthy General Manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization’s image, and meet overall growth objectives.

Key responsibilities of the role:
• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Training and developing staff.
• Health and Safety of staff and passengers
• Improving revenue.
• Hiring employees.
• Evaluating staff performance and productivity.
• Researching and identifying growth opportunities.
• Ensure compliance with MCA regulations at all times
• Ensure the business maintains Visit Scotland quality assurance to 5 star level.

Key skills and experience required:
• Good knowledge of different business functions.
• Technical knowledge of day to day running of the company’s fleet.
• Strong leadership qualities.

This role offers a competitive salary and benefits.

Eden Scott is dealing exclusively with Cruise Loch Ness on this vacancy so to be considered for this exciting opportunity with a truly unique employer, please submit your CV online or to

Application Deadline: Thursday 13/04/2023