General Manager - Bute Yard

Organisation: Eden Scott

Salary: Competitive

Location: Isle of Bute

Eden Scott is delighted to be working with Bute Yard, situated in the heart of Rothesay on the Isle of Bute, the Yard is located behind the Mansion House and opposite Rothesay Castle.

Bute Yard will open in early 2023 and will be a food and drink tourism hub showcasing the very best of Bute produce and craft, it will have internal and external spaces for tenant operators as well as permanent and pop-up locations for developing and growing artisan producers and suppliers.

There will be a distillery, brewery and bar operated by Isle of Bute Gin and Bute Brew, their anchor tenant and there will be permanent kitchen space for chef pop ups, residencies, demonstrations, learning and private hire.
There will be flexible and accessible indoor events venue for private hire and community use with high-spec audio visual capability as well as an outdoor festival and market space with direct sales to the consumer.

The venue will provide commercial, employment and training opportunities for the Isle of Bute.

This is an ambitious project which delivers the vision of John Bute, 7th Marquess of Bute and is managed by a Board of Directors with family and business representatives.

An exciting opportunity has arisen as General Manager to be responsible for the effective operation of the venue and will be the Bute Yard’s event delivery expert.

The postholder will provide strong leadership, direction and vision across the venue and will be responsible for events programme development and delivery, overview of tenant activities and development of Yard business opportunities.

The General Manager will be strategically accountable for the profitable growth of venue sales and will have overall responsibility for the operational management of the Yard as an exemplar for food tourism, ensuring tenant offerings deliver high quality and customer delight, while growing in profitability and consistency.

The post-holder will also be responsible for health and safety, legal compliance, procurement and supply structures, and the development of these processes to support tenants and nurture new businesses with sustainable and competitive commercial activity across the operation.

Essential responsibilities:

Anticipate visitor expectations and market trends and continually review the business model, product and service offerings to maximise customer experience and profitability.
Be accountable for the development of operational strategies and delivery plans to ensure that the business exceeds the targets for customer experience, operational delivery and business growth.
Oversee the development of imaginative products, profitable pricing structures and processes to cater for diverse market segments.
Raise the profile of Bute Yard locally and nationally, identifying and leading on food tourism related campaigns, events and awards opportunities.
Oversee compliance with food safety, health and safety and other legislation. Introduce and embed procedures which will mitigate potential risks of non-compliance at an early stage.
Oversee all associated training and accreditations; legal representation and legal compliance.

Build and lead a small operational team and events delivery team by attracting, recruiting, training and appraising talented personnel.
Develop a staff training plan and supervise delivery of in house and external training.
Ensure labour establishments are in line with budgets.
Tenant relationships and contract management
Attract and retain tenants, pop-up operators and residencies in line with overarching Yard strategy.
Maintain a proactive contract management approach, ensuring partnership development at all times.
Establish and monitor budgetary targets, service levels, KPI’s, schedules, policies and procedures.
Enforce adherence to legal requirements, industry and company regulations and quality standards.
Ensure all records are maintained correctly and consistently by routine and spot checks.
Maintain regular communications including formal quarterly meetings and routine updates to maintain a one team approach communicating targets, aims and objectives, standards required and forthcoming event plans.
Report routinely to the Bute Yard Board of Directors on key performance indicators including sales results, productivity, margin management and net profit achievement.
Ensure income is maximised through efficient purchasing, creative marketing and merchandising.
Ensure robust procurement practice in both financial and quality delivery, regularly monitoring suppliers and tendering contracts of scale.

Engage with community groups, stakeholders and other representatives to raise the profile of Bute Yard on island.
Ensure Bute Yard is an events space accessible to all and supports regeneration of the island economy through food tourism
Marketing and communications
Lead on marketing strategy for Bute Yard
Develop social media content planning
Working to a budget, liaise with third party agencies to develop campaigns, ensuring ROI
Track campaign effectiveness over time
Supervise design and production of promotional materials
Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism background or similar.
Minimum of three years’ senior management experience in multiple operations in high volume environment.
Experience of working within a high-profile hospitality venue or visitor experience business.
A successful record of developing profitable F&B concepts including design, layout, point of sale and service.
Demonstrable experience of developing and improving a multi-partner F&B business and delivering sustainable profitable growth.
Proven track record of working at pace, responding to sales performance, handling multiple priorities and consistently delivering against challenging budgets.
Strong influencing, negotiating and advocacy skills, with the ability to think analytically, independently and strategically; proven ability to develop strategy and fluently translate into operational success.
Expert knowledge of the food and beverage market with a demonstrable passion for food products and food ingredients including those with a local emphasis.
Excellent knowledge of supply chain, supplier negotiation and health and safety.
Creative thinker with senior management business development experience, able to drive change and innovation, spot opportunities and exploit them.
Advanced H.A.C.C.P. certificate.
Advanced (Level 4) UK Food Hygiene certificate.
Personal Alcohol Licence Holder Licensing Act (Scotland) 2005.
Competent user of Microsoft Office products.
Valid driving licence.
This role offers an excellent competitive salary and company benefits.

Eden Scott is dealing exclusively with Bute Yard on this vacancy so to be considered for this exciting opportunity, please submit your CV online or to and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

Application Deadline: Friday 11/11/2022