General Manager Health & Safety and Facilities Maintenance

Organisation: V&A Dundee

Salary: £38,000 - £42,000 per annum

Location: Dundee

This role provides a fantastic opportunity for the right individual to be the liaison with the DCC officers in charge of the building, to lead a small maintenance team and with the support of external Health & Safety advisors, to ensure the provision of a high quality, professional health & safety advisory service to protect all visitors, staff and contractors.

The role will sit in Operations which is responsible for the daily operation and visitor experience of V&A Dundee. Functions of the department include, visitor/staff safety, building and facilities management, security, events, box office, retail and catering.

The objectives of the department are to operate the Museum to optimum levels of efficiency and excellence, to both create and facilitate a world-class visitor experience, which supports the Museum’s vision to be a new ‘living room for the city’, as well as to generate income to contribute to the financial sustainability of the museum via its commercial enterprises.

Role profile
The General Manager Health & Safety and Facilities Maintenance is responsible for the overall co-ordination and management of the Health & safety aspects of all the activities performed in the museum, and the security and maintenance of the facilities. The postholder will report to the Director of Operations but will also be able to report directly to the Chief Operation Officer on any Health & Safety matter requiring attention by the Senior Management Group or the Board. The General Manager will liaise with an external agency providing strategic support and training for the Health & Safety policy. The postholder will also have a key role liaising with all departments in the museum and with the maintenance team at Dundee City Council.

The General Manager Health & Safety and Facilities Maintenance will assume duty management responsibilities along with the General Manager of Visitor Operations, and their teams; whilst continuing to manage the ongoing development and enhancement of its functions.

A high degree of flexibility and the ability to manage effectively, both directly and by influence, will be key to this exciting role, which will lead a dynamic H&S and visitor-focused approach for the V&A Dundee.

Working hours will be 37.5 hours per week, including evening and weekend working.

Duties and Responsibilities
With responsibility for developing and maintaining health & safety management systems, the post holder will supervise the implementation of the safety management strategy, promoting best practice and ensuring full compliance whilst reinforcing a positive safety culture.

The postholder will take a lead role in developing a strong, credible and robust Health and Safety culture. Developing strong relationships with all departments and safety leads, the post holder will ensure safe systems and procedures are maintained. In particular:

Health and Safety
– Responsibility for the development and management of operational Health and Safety practices, procedures and policies within the Museum
– Liaison across all functions and departments within the organization to embed best practice operational procedures. Apply an understanding of CDM regulations to our exhibition builds.
– Chair the Health and Safety Committee.
– Continually review the operational Health and Safety practices and advise all stakeholders on their health and safety statutory responsibilities. The post holder lead by example to embed a positive health and safety culture.
– Ensure compliance with the building Fire Strategy, and other building regulations.
– Liaise with both internal colleagues and external local and national advisors on all aspects of Health, Safety – including, for example, the Fire Service, and Police.
– To be aware and have a good understanding of current H&S legislation and trends both in museums and tourism.
– Responsibility for the development, oversight and monitoring of robust Incident Management and Business Continuity processes, liaising with key stakeholders and internal colleagues.
– To provide regular advice, guidance, and support for directors, managers and staff on relevant H&S and security matters and organizing training as appropriate to ensure we have an effective H&S and security provision.

Building Maintenance and security
– On behalf of DDL, co-ordinate the day to day running, repair and maintenance of the building, plant and equipment in line with existing and developing agreements and contracts.
– Liaise with officers of the DCC responsible of the general maintenance of the building as landlord.
– Overall responsibility for the smooth running of the building, including its outdoor plaza.
– Provide advice and support to all departments of the museum where required in relation to building impact and operational efficiency.
– To manage negotiations and relationships with relevant contractors and suppliers, for example pest control.
– Responsibility for the planning and development of scheduled maintenance and associated contracts/agreements
– To develop and oversee a schedule and guidance for movement of materials within the building – including deliveries, stock, exhibitions and waste movement within the building – ensuring minimum disruption to the visitor and compliance with health and safety and other regulations.
– To liaise with staff and contractors to ensure effective waste management systems and management and payment of any utility services.
– Liaise with colleagues in Exhibitions to ensure that gallery environmental conditions are to exhibition standards.
– Assume duty management of the building on a rostered basis.
-Overall responsibility for managing security at the Museum – including systems, contracts, policy and procedure. Close liaison with the Gallery Manager and external colleagues and stakeholders regarding the management and safety of the galleries and objects therein – including movement of objects.
– To regularly review and manage the security risk register to ensure that a proactive approach to managing all security risks is undertaken, producing vulnerability KPIs to score our effectiveness.
– To be the main liaison with the security company in charge of the security contract.

General & Management
– To manage and coordinate the Museum’s licensing requirements, and be the Designated Premises Supervisor
– Management of the maintenance team (Maintenance manager, and Facility assistant) and liaise with contractors and act for both the General Manager of Visitor Operations, and Director of Operations as and when required.
– Carry out any other reasonable duties as requested by the Director or other designated senior staff.
– Responsibility for H&S, maintenance, and security budgets
– To build internal and external networks with colleagues in similar roles, across the museum and with similar organizations and attractions. With particular emphasis on building a strong network within Dundee.
– To undertake continuous personal and professional development, and to support it for any staff managed through effective use of Museum annual appraisal process and staff development opportunities.
– To promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/ dignity and actively contributing to developments that support the Museum’s strategy for widening access, inclusion and diversity.
– Responsibility for ensuring operational effectiveness of the Museum as a whole, working with all departments to manage and reinforce best practice.
– Any other duties as can be reasonably expected.

Activities in the museum are seasonal and depending on circumstances the post holder will focus more on one aspect of their role but generally we expect them to spend 45% of their time on Health & Safety, 45% on the maintenance of the building and 10% to support the Direction of Operations on its other activities.

Person specification
– The post requires an experienced, organized, committed and enthusiastic individual with a minimum of 3 years relevant experience.
– Due to the duty management responsibilities of the role, it is essential that the successful candidate lives within 30 minutes travel time of the museum.
– To be able to champion the continuous attention and improvement of health and safety within the V&A Dundee.
– Minimum 3 years proven experience in a similar role in a large venue or attraction, including management and development of H&S practices.
– A knowledge and understanding at level of a manager of Health & Safety management and associated legislation to ensure compliance and best practice within the venue, and an IOSH or NEBOSH qualification (Diploma level desirable or minimum NEBOSH certificate or equivalent).
– Ability to write and present reports, including safety audit reports to a high standard with appropriate monitoring and follow up on the implementation of recommendations.
– A clear knowledge of risk assessment-based methodology and implementation.
– First Aid qualified.
– Proven experience of developing, and maximizing the use of, effective H&S management and security systems.
– Experience of managing varying service and contracts and agreements, and of successfully negotiating with partners and suppliers.
– Experience of, and an aptitude for, the management and monitoring budgets.
– Ability to use Microsoft Office packages.
– Strong organizational, communication and administrative abilities.
– The ability to act with tact and diplomacy with individuals from a variety of situations and backgrounds.
– Dedicated to the continuing professional development of the department and themselves
– Experience or proven understanding of the requirements of working within a museum and around museum objects
– Living at a distance of less than 30 minutes from the museum.

– Previous work in a museum or gallery
– Personal License holder

V&A Dundee is committed to equal opportunities and welcomes applications from all sections of the community.

Application Deadline: Saturday 24/07/2021