General Manager - Highland Wildlife Park

Organisation: The Royal Zoological Society of Scotland

Salary: £51,825 - £65,718 per annum

Location: Highland Wildlife Park, Kincraig

The role

Responsible for co-ordinating, managing and delivering the day-to-day operations of Highland Wildlife Park as an accessible, exciting, and secure visitor attraction, ensuring five-star customer service standards; enhancing internal and external engagement for the Royal Zoological Society of Scotland (RZSS)

Promote Highland Wildlife Park as a world class visitor attraction and gateway to nature and RZSS as an international leader in conservation and science, growing brand awareness, income and support, and safeguarding our brand reputation.

As part of the strategy and steering group, contribute to strategic planning in support of RZSS achieving its mission and aims.

Some of the things you’ll do:

Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents.
Contribute to the setting of and ensuring the achievement of turnover and profit targets for park operations in line with annual budgets with a focus on gate admissions and catering activities including cost control, quality assurance and customer service, delivering an expanded events and experiences programme, and achieving an increase the number of visitors to the parks.
Develop and maintain a supportive and dynamic first-class customer service amongst the team, inspire and motivate the team to always deliver an exceptional standard of service and lead the team to communicate important messages to our visitors to encourage charitable giving.
Contribute to or develop with senior management colleagues the over-arching Strategic Plan, commercial strategy and departmental strategic plans for HWP, monitoring progress against agreed measures to ensure RZSS attains its objectives as cost effectively and efficiently as possible.
Act as an RZSS ambassador in accordance with RZSS’ core values; representing HWP in regional forums

What we’re looking for:

Educated to MSc level (or equivalent experience) in a relevant discipline
Understanding of diversity and inclusion issues/regulations.
Full driving licence
Ability to implement and maintain appropriate evaluation and experience KPIs
Significant experience of team leading in a customer service environment including catering management
Significant experience of providing a positive, first-class customer care service, including dealing with customer queries and complaints in a timely and non-confrontational manner

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application Deadline: Thursday 27/04/2023