Graduate Guest Experience Executive
Organisation: Johnstons of Elgin
Location: Elgin, Moray
Johnstons of Elgin have worked with the world’s finest natural, biodegradable fibres for 224 years. It takes time to create our luxurious, high-quality designs, and our products are made to last for more than a lifetime. We are committed to continually improving our sustainability and reducing our environmental footprint.
Our Elgin mill was established in 1797 and is the only remaining vertical mill in Scotland meaning we dye, spin, weave and finish everything on site. Elgin Mill is also the home of our main visitor attraction, comprising our retail store, restaurant, mill tours and events throughout the year. Awarded 5* grading by VisitScotland for over 20 years, our Elgin visitor attraction was also awarded Best Heritage Tourism Experience at the Highlands & Islands Tourism Awards in 2019.
We are now seeking to recruit for the newly created graduate role of Guest Experience Executive to continue supporting, promoting and overseeing an excellent guest experience on our site in Elgin. We have grown this side of our business in recent years to an all-year-round destination for local, domestic & international visitors, and now wish to further enhance our success in this area. Working closely with our Retail and Marketing teams you will continue to support our experience and explore new opportunities to attract visitors to our site.
Main Responsibilities will include:
Establishing relationships with internal and external stakeholders to drive forward footfall on site.
Developing our tours & events team to deliver world-class experiences on site through our tour program and events.
Identifying opportunities to improve the visitor experience on site such as new systems or procedures.
Co-ordinate all special guest/VIP activities on site.
Building and curating a program of year-round events on site in line with the company strategy.
Supporting our teams in our UK locations with attracting and developing experience opportunities.
Promoting the visitor attraction at local and national events.
Graduate degree in a tourism or related discipline
Experience of working as part of a team.
Strong interpersonal skills.
Excellent IT and administration skills.
A passion for creating world-class experiences for visitors.
Event planning experience is highly desirable.
As regular local and occasional UK travel is part of this role, a full driving license would be preferred.
Application Deadline: Friday 01/04/2022