Guest Experience Team Leader

Organisation: Edinburgh Dungeon

Salary: £23,000 per annum

Location: Edinburgh

OI PEASANTS! WE’RE RECRUITING… Fancy a leading role as a Guest Experience Team Leader and being responsible for outrageous behaviour in order to build an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

What we are looking for

Previous Team Leader/Duty Management experience (desirable)
The ability to self-manage and use initiative to prioritise tasks, whilst remaining calm under pressure
Strong communication skills
Experience building solid working relationships and rapport with guests and staff
The ability to drive commercial and sales initiatives
Confidence to take care of any day-to-day problems/complaints
In this thrillingly diverse and outstanding role you be responsible for the smooth and efficient management of the Dungeons team of hosts to ensure the highest quality visit for all visiting peasants. You’ll find appropriate ways to incorporate and consistently deliver our scary fun brand throughout all areas of the visitor journey, whilst maintaining excellence in the guest experience and safe working practices.

You’ll support the Operations Manager with the daily running of the department as a Duty Manager. This means supporting with morning briefs, coordinating the team during the day, conducting departmental open and close procedures, and taking the lead with operational problems, guest complaints and finding solutions to getting things back on track. You will also support with overseeing day-today health and safety.

This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.

To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being unruly, and who has a penchant for the dark side of life – this could be the best job in the world.

What’s in it for you

Alongside helping to bring Edinburgh’s darkest historic events back to life, you’ll also receive:

Salary of £23,000 per annum
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Local benefits
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

Application Deadline: Monday 21/08/2023