Jobs

We are Seeking an individual for a hands-on leadership role across two guest experience sites in Scotland (Elgin & Hawick). This leader will proactively manage the retail, guest experience, tour guides, coffee shop and kitchen teams to ensure a seamless guest experience whilst on site. They will drive and deliver exceptional VIP experiences and services to cater to high-net-worth clientele and very important guests.

This will be a hands-on role, with an expectation that this leader will be present on the shop floor during the working day to guide, lead and manage all team members.

This is a full-time, permanent opportunity which will require flexibility in weekly working days due to 7-day operations at sites. Salary is starting from £50,000 per annum dependent on experience.

Key Responsibilities:

Reporting to the Chief Commercial Officer (CCO) you will:

Lead and develop an industry leading guest experience across both sites, responsible for the in-store experience, customer journey, tours and hospitality teams
Lead teams including Elgin Retail, Guest Experience, Tour Guides, Elgin Coffee Shop, Elgin Kitchen, Hawick Retail & Coffee Shop
Lead, develop and nurture a winning retail team across both sites
Lead and develop a comprehensive hospitality team across front of house and back of house, ensuring service level is always exceptional
Responsible for standards and training across retail, tours and coffee shops
Lead a team to deliver high service level for VIP and High Net Worth Clientele
Take full responsibility and ownership of Guest Experience Profit and Loss (P&L) – accountable for the delivery of annual sales and profit targets for the Guest Experience division
Take a hands on/on the floor approach to management of in store teams, day to day operations and any issues that arise
Available day to day to guide, lead and nurture in store managers, supervisors and wider team
Work with Visual Merchandising (VM) leaders to ensure the in-store experience is representative of brand values and is always engaging and high level
Maintain and generate key reports on a daily, weekly, and monthly basis as necessary and present when/where needed
Be able to extract, manipulate and present data to senior management

About You

You will have:

Growth: Experience scaling a retail business unit through a 2–5-year plan
Team: Hands on experience in leading a winning team through change and transition to move the business forward
VIP: An ability to craft an industry leading experience for VIPs/High Net Worth Clients across retail, hospitality, tours and beyond
Brand: Experience in Luxury Retailing (Great understanding of Luxury Products and Luxury Brand Philosophy)
Retail: Expertise in building in-store retail strategies, enhancing and optimising store experiences to drive trade
Hospitality: Experience running front of house and back of house hospitality teams to deliver an exceptional coffee shop experience across both sites
Leadership: Exceptional understanding of Retail P&L Management and ownership of divisions commercial Key Performance Indicators

You will:

Engage people’s hearts and minds
Demonstrate personal humility & vulnerability
Put common good before self interest
Actively encourage connection and collaboration
Demonstrate courage to challenge and change
Listen, reflect and integrate diverse perspectives
Take responsibility for excellence & performance
Value expertise and sharing of knowledge

About Us:

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in the UK.

Application Deadline: Friday 04/10/2024