Head of Operations - The Royal Botanic Garden Edinburgh

Organisation: Eden Scott

Salary: £50000

Location: Edinburgh

Eden Scott is delighted to be working with their client at The Royal Botanic Garden Edinburgh
An exciting opportunity has arisen to join the team onsite in the role of Head of Operations and will drive commercial success and implement service excellence across all elements of the catering, retail and FM contract.

Key responsibilities of the role:

Maximise the profitability of the contract within area of responsibility and deliver the required results
Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
Support the Operations Director in the development of business strategy in line with current and emerging client needs including the roll out of the strategic project plan
Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
Manage the services and teams to the agreed standards
Ensure that business deadlines and targets are hit
Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm
Demonstrate a high level of thought leadership and act as change agent.

Skills and experience required:

Experience in managing high foot fall visitor attractions
Extensive experience in delivering public retail and high-quality hospitality catering operations
Proven experience in managing P&L accounts and driving profitability
Proven operational knowledge, skills and experience in managing multi-site/multi service operations
Management of large and diverse teams
Manage multiple workloads and shifting priorities
Deliver excellence in operational service standards and customer satisfaction
Resilience when faced with multiple business challenges
Ability to interpret and utilise complex and varied financial and commercial information
Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
Background in conference and events sales

This role offers a competitive of £50,000 and significant company and lifestyle benefits.

Eden Scott is dealing exclusively with their client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please email

Application Deadline: Monday 12/12/2022