Head of Visitor Services and Retail (Maternity Cover)

Organisation: Dundee Contemporary Arts

Salary: £29,000 - £32,857 (depending on experience)

Location: Dundee

Hours: 35 hours per week

Working Pattern: Mon – Fri, 9:00 – 17:00 (flexibility required)

Role details:
DCA’s Head of Visitor Services and Retail (Maternity Cover) is responsible for the development, leadership and delivery of our Visitor Services. The post holder will inspire and lead our Visitor Services and Retail teams to deliver the highest standards of customer service in line with DCA’s KPIs and best practice; ensuring that operational needs are met and that our ethos of continuous improvement is further developed.

In addition, the Head of Visitor Services and Retail has overall responsibility for room hires at DCA, and will be responsible for restarting this key area of income generation as Covid-19 restrictions ease.

The post holder will form an integral part of DCA’s senior management team and work collaboratively with our Heads of Cinema, Print Studio, Learning and Exhibitions, acting as an interface for our programme/service delivery and visitor assistant/audience feedback.

This is a Fixed Term (Maternity Cover) post until 4 July 2022, or when the current post holder returns from maternity leave, whichever is soonest.

To apply, please visit:

Deadline for completed applications is Sun 23 May 2021.

DCA is supported by Dundee City Council and Creative Scotland. DCA is committed to Equal Opportunities.

Application Deadline: Sunday 23/05/2021