Infrastructure Manager

Organisation: The National Trust for Scotland

Salary: £43,050 - £47,667 pro-rata, per annum

Location: Edinburgh


The purpose of the role is to take management responsibility for the security, operation, and management of the Trust’s IT infrastructure. Reporting to the Technology Director, the Infrastructure Manager will bring trusted technical expertise to securely manage and shape the continual development and upgrade of systems in support of the Trust’s strategic 10-year objectives.

The Trust are on journey to complete their move to the Cloud. The role will therefore require subject matter expertise for on-premise, hosted, and Cloud services, including but not limited to, data centres, networks, storage, servers, telephony, printing, Infrastructure as a Service, service management, procurement, processes, procedures and best practice.

The manager has responsibility of ensuring that the infrastructure meets the needs of the Trust’s staff and supporters and fulfils the IT department’s obligations to safeguard and deliver our critical data, cyber security, and business continuity. They will ensure excellent levels of service are maintained by managing the IT Infrastructure & security team in conjunction with associated capital and revenue budgets.

Key Responsibilities:

1. Overall management and responsibility for the IT infrastructure and systems architecture that makes up the IT environment. This consists of the Trust’s data centres, LAN, WAN, and wireless networks, virtualisation, storage, servers, telephony, printing and Microsoft SaaS, IaaS and PaaS services.
2. Own, manage and review backup and recovery plans, creating new policies for successful delivery of business continuity, disaster recovery, cyber security, and mitigation of critical risks.
3. Develop and deliver short-, medium-, and long-term plans for the development and delivery of new IT Infrastructure to meet the Trust’s IT strategy, and digital roadmaps.
4. In collaboration with the Technology Director, develop strategies, policies and procedures for the management and governance of the IT Infrastructure.
5. Work with the Service Delivery Manager to provide 3rd level support to resolve issues, implement change requests while in balance with governance of the security and compliance of the environment.
6. Own and deliver a culture of continuous improvement, seeking out bottlenecks in infrastructure, continually reviewing and improving services, and leading diagnostic exercises to fix faults.
7. Manage the day-to-day activities of IT Infrastructure & security staff, providing them with focus and direction. Make use of staff rotas and schedules as appropriate to deliver a high-quality service.
8. Lead the management of IT Infrastructure programmes and projects as required.
9. Ensure all systems are correctly documented and up to date, and that all IT staff are cross-skilled to support the execution of all recovery and incident response plans.
10. Have responsibility for the management and delivery of key performance indicators associated with IT Infrastructure for reporting to the Executive Committee
11. Responsible for contract management, including hardware and software maintenance agreements, by engaging with external support companies to ensure contract terms are adhered to.
12. Manage the Infrastructure budget for Microsoft Azure and capital expense as required and seek ways to reduce cost and improve service whenever possible.
13. Work and manage our service partners and suppliers, obtain quotes, raise Purchase Orders, and procure equipment for IT and on behalf of other departments within the organisation, following procurement guidelines.
14. Increase customer satisfaction throughout by reducing response times through the monitoring and development of processes and procedures for IT Infrastructure staff.
15. Maintain data and functional integrity of IT Infrastructure systems.
16. Maintain secure delivery of enterprise applications to staff.
17. Ensure routine and preventative maintenance is undertaken, ensuring systems and software are patched and up to date.
18. Keep up to date with changing technologies and bring the benefits and advantages they may offer to the organisation.
19. Follow an appropriate program of personal continuing professional development.
20. Prepare training schedules for IT Infrastructure staff to ensure currency within their roles.
21. Responsible for server, network hardware and software asset management and licence compliance and governance.

Application Deadline: Friday 29/07/2022