Mercat Tours Operations & Groups Assistant
Organisation: Mercat Tours
Salary: 12.65pr/hr
Location: EDINBURGH
Mercat Tours Operations & Groups Assistant
Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our team.
Your Skills and Strengths:
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team, but equally confident to work under own initiative
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
It’s important to us that you to feel comfy, confident and at your best when we meet. Get in touch to help us understand your needs and give you a warm welcome. We want you to shine!
Purpose and Role:
✓ Assist in the effective and efficient operation of Mercat Tours’ private tours
✓ Manage group enquiries and deliver a five-star, visitor focused experience, while maximizing sales conversion
✓ Ensure high quality visitor experience delivered consistently through effective operational planning
✓ Ensure accurate records kept
✓ Work as a positive, supportive member of our great team
✓ Communicate, support and work with Storytelling and Support Team to ensure a five-star, visitor focused experience
✓ Point of contact for Storytelling and Support Team on groups
✓ Contribute to data set and feedback for monthly reporting
✓ Liaise and ensure effective communication with relevant teams and departments on scheduling matters
✓ Share ideas on how to improve Mercat’s service and develop new business
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
Click to watch the video and see what you can be part of!
Application Deadline: Friday 17/01/2025