Mercat Tours Support Team

Organisation: Mercat Tours

Salary: ยฃ9.50pr/hr

Location: Edinburgh

We have fun, work hard and aim high – to be the best we can be.

As a local, 5 star family business we’ve been giving history a โ€˜damn good tellingโ€™ since 1985. The unique personality of our team shines through everything we do and guarantees a warm welcome and memorable experience for our visitors.

Our multiple awards and reputation recognise our desire to give the best quality experience โ€“ for our visitors, our team and local community.

๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐“๐ž๐š๐ฆ
We’re looking for lively, confident people to join our fantastic Support Team. Weโ€™re looking for those who will take pleasure in welcoming visitors to our beautiful city, take pride in giving a 5 star experience and will thrive with our great team.

๐‚๐š๐ง ๐ฒ๐จ๐ฎ;
– Provide visitors a 5 star warm welcome and farewell
– Advise and assist visitorโ€™s choice of tour
– Promote and process visitor and trade sales
– Maintain our historic site ensuring 5 star experience throughout
– Represent Mercat Tours in a positive, professional manner outdoors at the Mercat -Cross and indoors at 28 Blair Street
– Deliver authentic, high quality experience for our visitors, helping to create memorable moments
– Work as a positive, supportive member of our great team

– Passion for history, culture and Edinburgh!
– Excellent communication skills
– Excellent working knowledge of Microsoft Office
– Positive and proactive approach to problem solving
– Attention to detail, cash handling and record keeping
– Communicate, support and work with Storytelling team to ensure a first class, visitor focused experience
– Collaborate and support Operations team to maximise efficiencies
– Friendly, energetic and helpful

– Part-time and full time roles available, minimum 14hrs per week guaranteed
– Shifts vary in length from 4.5 to 7hrs per day
– Operating hours 9am โ€“ 11pm
– Working week Monday to Sunday
– 3 month probationary period
– We are a Living Wage employer offering ยฃ9.50 p/hr

– Your personal development and training is core to your time with Mercat
– Living Wage employer
– Bike to work scheme
– Access to ASVA card
– Company holiday home
– Annual discretionary bonus

๐ˆ๐ง๐ญ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ;
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat

Stage 2: A 10min online interview with 3 individual members of our team

Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.

๐€๐ซ๐ž๐š๐ฌ ๐œ๐จ๐ฏ๐ž๐ซ๐ž๐ ๐ข๐ง ๐ญ๐ซ๐š๐ข๐ง๐ข๐ง๐ ;
– Product knowledge
– Customer care
– Full H&S, fire and first aid procedures

๐“๐จ ๐€๐ฉ๐ฉ๐ฅ๐ฒ;
Please send to by Friday 4th June

– Application form
– Covering letter (optional)
– 30sec max video โ€“ tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)

Please note the terms to apply – without both the application form and video your application will not be considered

Weโ€™re sorry but due to limited resource and anticipated demand, only successful candidates will be contacted

Application Deadline: Tuesday 04/05/2021