Jobs

This is a rare, exciting opportunity for an experienced Operations Manager to join the Caledonian Canal team, based in Inverness.

Scottish Canals are the custodians of Scotland’s canal network. We preserve and protect the canals to generate lasting benefit for people and communities; celebrating and protecting their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

The Caledonian Canal is not only one of Scotland’s most significant industrial heritage assets, it is also a vibrant commercial waterway, a transport route and the backdrop to a perfect holiday for many thousands of visitors every year.

In this key role, you will lead, coach, support and develop your locally based teams to deliver a consistently safe, efficient and enjoyable experience for our customers and visitors.

As an employer we offer a truly unique opportunity to be part of our team. Help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

The role is offered on a permanent basis, with a starting salary of £45,621. Working hours 37 hours per week.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Key Skills and experience

Experience of working in a fast-changing business environment, maintaining operational standards during periods of significant change
Excellent written and verbal communication skills with an ability to deal fluently with internal and external customers at all levels
Operational management in a visitor / infrastructure network environment that delivers an excellent customer service or visitor experience
Experience of visitor focused work which demonstrates the ability to think strategically whilst also delivering technical challenges
Experience of effective and efficient delivery processes, cost control, performance measures and reporting
Successful leadership of large teams including people management, that has created and motivated high performing and diverse teams.
Leadership through transformational change
Excellent interpersonal and communication skills.
Experience improving and maintaining motivation and engagement within teams and of demonstrating a strong people focus.
Strong financial management and resource planning experience
Experience of safety management
Experience of contract management

Desirable Attributes

Hold or be able to attain a recognised H&S qualification eg IOSH, NEBOSH, IEHO.
To have managed and led a team within a multi-disciplinary customer facing operational environment, i.e. retail, events and tourism, marketing
To have had experience of leading a multi-disciplinary team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Application Deadline: Monday 26/08/2024