Operations Manager (Brodick)
Organisation: The National Trust for Scotland
The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:
• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.
This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.
Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.
It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property teams and the regional team) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.
Overseeing a significant heritage property including Brodick Castle, Country Garden and Goatfell, the Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via email@example.com, by first post (i.e. 10.00am) on 30th April 2021.
Application Deadline: Friday 30/04/2021