Ops Groups Support Exec

Organisation: Mercat Tours

Salary: £10.50 pr/hr

Location: Edinburgh

Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our
We’re inviting people who care about visitors first and last, are passionate about our beautiful city,
relish a challenge and will thrive working with our great team.

Purpose and Role;
Support Team;
 Provide visitors with a 5 star warm welcome and farewell
 Advise and assist visitor’s choice of tour by phone, email and in person
 Promote and process visitor and trade sales by phone, email and in person
 Maintain our historic site ensuring 5 star experience throughout
 Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and
indoors in our reception at 28 Blair Street
 Deliver authentic, high-quality experience for our visitors, helping to create memorable

Ops/Groups Exec;
 Assist in the effective and efficient operation of Mercat Tours’ team rota, tour programme
and private tours
 Manage group enquiries and deliver a first class, visitor focused experience and maximise
sales conversion
 Share ideas on how to improve Mercat’s service and develop new business
 Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
 Point of contact for Storytelling and Support Team on rota, programme and groups
 Ensure accurate and up to date daily schedule for all company operations
 Process partner bookings i.e. Edinburgh Castle, Palace of Holyroodhouse
 Process any schedule changes ensuring accurate, detailed records
 Ensure accurate records kept
 Compile monthly data of footfall, revenue and number of bookings
 Liaise and ensure effective communication with relevant teams and departments on
scheduling matters

Your Skills and Strengths;
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

• Permanent role, flexible hours
• Part-time and full time roles available
• 21hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £10.50 p/hr

• Your personal development and training is core to your time with Mercat
• Bike to work scheme
• Access to ASVA card
• Access to company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat by phone
Stage 2: in person interview with 3 members of our team
Stage3: Successful candidates will be offered a permanent contract with a three-month probationary
period. You will receive our award-winning, accredited training to deliver our 5 star visitor

Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

To Apply
Please send to by 7th Oct
• Application form – download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team
(youtube link preferred)

Please note the terms to apply – without both the application form and video your application will
not be considered

Application Deadline: Friday 07/10/2022