Jobs

Private Client Host

Port Ellen, Islay of Islay

Permanent – Full Time

Closing Date – 4th December 2022

About Us

This is a chance to be involved in an outstanding and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

The Private Client Host is responsible for providing personalized, high-end experience to Private Clients, host and coordinate high end and rare tastings, events and travel. They will also generate sales through private client visits and recruitment, and act as the embodiment of our Luxury portfolio to consumers across Destination Scotland.

The Private Client Host for Port Ellen is responsible for providing

personalized concierge services to VIP visitors and private clients; book spaces, organise set up for tastings and catering ensuring that visitor experiences meet and deliver the highest standards as a luxury and private client destination. This is the dream role for someone who is passionate about creating bespoke and unforgettable experiences and conveying the iconic Caol Ila and Lagavulin stories to our VIP/private clients. This will require VIP travel coordinating (receive requests from the booking system and Private Client Teams, local and global) build Private Client itineraries, oversee bookings via our travel team, arrange all details (welcome letters, sampling liquids).

You will collaboratively work with the overall Rare and Exceptional team to recruit new clients, building up a network of clients. This will involve networking and researching new partnerships within Scotland amongst the hospitality and tourism sector. These new relationships will enable you to build memorable and world-class itineraries for our private clients when they visit Port Ellen and Scotland in general. You’ll work with preferred partners for catering and retail to provide tailored experiences for each of our guests based on their needs and desires of their trip.

Along with this you will handle the ongoing relationship with Private Clients and ensuring that they receive regular communication, confirmation and tailored visits organised for their trips. You will hold engaging tours around Lagavulin and Caol Ila to bring the story of our brand to life for our private clients as well as generate sales through Private Client visits as well as spend time on the Retail shop floor when the Private Client space is not lively, to recruit/ spot potential Private Clients.

You will provide a consistent luxury level of service and promotion of brand message to all visitors by becoming a Brand Champion.  As our product expert, you will contantly develop knowledge on our Brand Homes in Port Ellen and other prestige product lines, whilst actively listening to our visitor feedback in order to exceed expectations.

The Private Client Host will offer bespoke and personalised sales experiences to our visitors to support their whisky exploration. You will become a whisky category expert and harness this knowledge along with your customer service skills to upsell and be a true brand ambassador, educating and highlighting the delights of our portfolio to customers.  

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

About You

This is your dream role if you have outstanding extensive experience in luxury hospitality, food & beverage or the spirits/wine industry. You will be guided by a customer-first mindset, be flexible and will be engaging with experience of hosting VIP clients within the Luxury sector.  Demonstrating gravitas and thriving in a fast-paced environment, you will be at ease dealing with celebrities, private clients, influencers, and connoisseurs. 

You will hold an excellent brand and category knowledge across Spirits and TBA (total beverage alcohol) with in depth knowledge of process, ingredients, provenance, and trends or at the minimum have a desire to learn. (full training will be provided)

You will be an engaging storyteller and be guided with a customer first approach while ensuring you adhere to visitor experience outstanding practises and procedures. Previous experience of putting together customized packages and tours for customers is desirable.

This is the dream role for someone who wishes to bring their friendly and engaging character to their role and build outstanding experiences for our VIP/Private Clients.

The role will require weekend and evening work with travel to our sites.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Port Ellen

Application Deadline: Sunday 04/12/2022