Jobs

Role Responsibilities

Be the first point of contact for all visitors to the Tennents Visitors Centre.

Operating the booking system to take and update reservations for the brewery tours and events.

Responding to email enquiries and updating social media content daily.

Taking payments, cash handling and daily income reconciliation.

Support all TVC daily operations ensuring a high level of customer experience and operational excellence.

Stock ordering including, but not limited to: kegs, bottles, cellar gas, merchandise, snacks, cleaning materials and consumables, ensuring supply of stock as required for all operations including brewery tours, events, etc.

Ensure compliance with site Health & Safety rules and ensure highs standards of health, safety and hygiene for customers, staff.

Support the promotion of the Tennent’s Visitor Centre including representation at external events.

Update website content and external promotional websites for tours, events, etc.
Hosting groups within the Visitors Centre.

Serving drinks and ensuring bar operations are delivered efficiently within the Tennent’s Visitor Centre and Molendinar bars.

Answering incoming phone calls, supervising the shop and welcoming visitors.

To drive average Trip Advisor ratings to = 4.5*-5* by delivering high standards of customer service.

Ensuring that all checklists required are completed accurately and actioned.

To ensure that customer complaints, reviews and feedback are handled correctly and to the customers satisfaction, escalating to Visitor Centre Manager when required.
Any other duties as reasonably required.

Skills & Experience

Previous receptionist experience desirable but not essential as full training will be provided.

Strong communication skills.

Problem solving skills.

Experience of stock management and replenishment for retail operations desirable.

First class customer service experience and previous experience in service industry.

Confident, personable and engaging when speaking in front of groups.

IT skills and experience in using booking systems, social media applications, email and other IT resources.

Application Deadline: Friday 28/02/2025