Retail & Admissions Supervisor

Organisation: Visitor Centres Ltd

Salary: £13.65 per hour

Location: Carrbridge

Seasonal Retail & Admissions Supervisor

Retail & Admissions Manager

£13.65 per hour (plus Annual Bonus Scheme and other great benefits)


To Oversee the smooth & efficient running of the Retail & Admissions department daily, whilst ensuring that all legal and statutory regulations and responsibilities are met to maintain a safe working environment for our colleagues and visitors.
To manage a dynamic integrated team committed to providing a high standard of front-line service delivery whilst leading by example.
Will have input into the purchasing of retail stock, stock inventory & merchandising, skilled at managing multiple & occasionally competing priorities


Exhibit strong supervisory and organisational skills
Be competent in use of Microsoft Office software to accurately produce documents and present information
Demonstrate strong administrative skills to create, maintain & update all required documentation
Have effective communication skills and be able to communicate and liaise with the other R&A Supervisors and team members, other departments, visitors, and suppliers.
Have an excellent working knowledge of Health & Safety, Risk Assessments, Liquor Licensing and Fire procedures
Have a strong knowledge of all aspects of disciplinary procedures and be confident in performing and assisting with these when required
Be able to promote a healthy working environment for the team by listening to, and encouraging their opinions and ideas
Exhibit excellent customer care skills and to lead by example
Be self-motivated and committed, approaching all tasks with enthusiasm
Be flexible, responding quickly, and positively to the ever-changing requirements of the business
Be able to develop and delegate within a team to achieve desired outcomes
Act on any complaints and follow through, communicating outcomes to the Retail & Admission’s Manager
Have experience of working with a diverse team
Be passionate about Training and sharing knowledge


Lead by example and able to guide and train team members
Floor Management
Be competent in use of Microsoft Office software to accurately produce documents and present information
Develop your own skills as well as identify and develop the skills of others
Promote a healthy working environment for the team by listening and encouraging opinions and ideas
Develop a sense of accountability, ownership, and responsibility in team members
Assist with 1:1 reviews annually for all team members, both giving and receiving constructive feedback on their contribution to the business
Maintain and update Staff Training Logs with current legislation and procedures
Train & ensure the team comply with all statutory legislation with regards to Health & Safety & Liquor Licensing and maintain training records
Create and maintain up to date records for C.O.S.H.H. and ensure bi-annual training on this topic
Create and update Risk Assessments required for the department and ensure bi-annual training on this topic
Ensure the smooth running of the department and all areas of responsibility
Support a culture of continuous improvement within the operation
Implement departmental standards
Deliver a first-class visitor experience
Open and close all areas of responsibility, always keeping an awareness of security and safety of personnel
Ensure all banking’s and cash handling requirements are met by training personnel to adhere to security and cash handling procedures
Recommend and implement measures for improving work procedures and colleague performance to increase service quality and enhance job safety
Undertake customer service, sales activities, and any other activities in Reception, Retail & Bamboozeleum to ensure service standards are always met and sales opportunities maximised
Assist in the development of department objectives, targets, policies, procedures, and strategies
To collaborate with all other departments regarding Retail & Admissions in relation to other departments
Develop relationships with other supervisors and liaise with other departments to ensure best outcome for any joint ventures
Support all objectives set by the Retail & Admissions Manager

Application Deadline: Wednesday 15/02/2023