Retail and Reception Supervisor

Organisation: Museums and Galleries Edinburgh

Salary: £20,251 - £22,655

Location: Various Locations throughout City and also Queensferry

Would you like to be part of a team that welcomes 750,000 visitors a year?

Do you have a love of Edinburgh’s history?

We are looking for a Retail and Reception Supervisor to join our team who can deliver a welcoming, memorable and enjoyable experience for all the visitors and customers, ensuring that they receive the highest level of customer service at all times whilst contributing to the commercial success of our collection of unique venues.

Please note, this post will include weekend working and occasional evenings.

AJOR TASKS/JOB ACTIVITIES Carry out replenishment buying. Supervise stock control procedures and administration on EPOS system including annual stock-check. Supervise EPOS retail management system in liaison with Retail and Reception Manager. Collate and analyse data with Retail and Reception Manager for use in merchandising and buying decision-making.

Checks the work of Retail and Reception team including casual staff and associated HR system and IT processing of forms including creation of rotas in conjunction with team leaders to ensure building operations.

Ensure the maintenance of customer service, merchandising and other standards within the Retail and Reception Team.

Updating risk assessments in liaison with Retail and Reception Manager.
Undertake reception and retail sales duties and provide excellent customer service in the retail outlets in various retail outlets across Cultural Venues.

Supervision and Management of People Allocation of work to 5.96 FTE grade 3 including casual staff and student placements over at least four venues.

Motivating team to ensure high standards of customer service and merchandising.

Creativity and Innovation Maintain necessary staffing levels, requiring the ability to manage rotas and make last minute changes to deal with unforeseen problems and work with Team Leaders to achieve this.

Creativity in approaching staff development and working with different learning styles. Problem solving to resolve issues with EPOS system and writing copy for point of sale. Take initiative in promoting sales to visitors.

To be creative in establishing attractive displays of merchandise in order to maximise sales. Responds to visitor inquiries and requests and to offer alternative solutions to meet customer needs.

Contacts and Relationships Regular contact with suppliers and payments/vendor units. Works in collaboration with colleagues to achieve targets.

Deals with visitors of all ages and abilities, local, national and international, and has daily contact with Museum and Council colleagues. Decisions (Discretion) Daily decisions about the operation of the shops.

Manages staff rotas and allocates work daily. Assists with recruitment of staff.

Makes decisions on stock and suppliers to replenish.

Ensures that EPOS transactions and stock control paperwork are correct and accounting procedures adhered to.

Daily decisions on amount and level of information to give to visitors.

Prioritises courses of action when venues are very busy and there is pressure from customers. Responds to complex situations when manager is absent.

Makes time management decisions to achieve daily/weekly objectives.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Application Deadline: Saturday 16/07/2022