Jobs

Working across our retail shop and our Ecom business our Retail Assistant will:

Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces

Greet visitors and customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum

Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them

Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly

Contribute to the commercial function of the museum, by proactively engaging customers, by upselling products and supporting all aspects of the retail business

To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms

Duties and Responsibilities:
To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times

Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures

To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels

To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access

To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures

To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas

To attend training courses as required

To comply with all the museum’s HR, retail, cash and stock handling procedures

To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department

To view the full advert please click through on our website.

Application Deadline: Monday 26/08/2024