Jobs

Permanent, Part-time (28 hours per week)
Salary £22,845 per annum pro rata (£11.83 per hour) (Band 8)
Plus generous benefits package

ABOUT THE ROLE

Every day we create connections with our visitors and our colleagues. From world class art and sculpture trails to relaxing cafes, stylish shops, and a varied events programme, our four amazing Galleries based in the heart of Edinburgh have plenty to inspire people.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

THE DIFFERENCE YOU’LL MAKE

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

Contributing to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

Ensuring the security of NGS cash, stock, equipment, and property within the shop/ticketing area.

Maintaining the standards of merchandising, display and housekeeping required.

Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday 14 April 2023.

Application Deadline: Friday 14/04/2023