Retail Sales Assistant

Organisation: The Royal Zoological Society of Scotland

Salary: £10.30 per hour

Location: Highland Wildlife Park, Kincraig, Scottish Highlands

2022 was a phenomenal year for our charity and its parks as we launched a new Royal Zoological Society of Scotland (RZSS) strategy pledging to reverse the decline of at least 50 species by 2030.

At our Highland Wildlife Park, we saw our polar bear cub (Brodie) take his first steps outside, welcomed the arrival of three snow leopard cubs, continued our fantastic work on the saving the critically endangered pine hoverfly and had a very successful first breed season of our Scottish Wildcats with 22 kittens being born… and that’s just in one year!

If you would like to get involved, come and work on the wild side and help protect, value and love nature.

We are looking for a Seasonal Retail Sales Assistant to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period,the role is expected to last 6 months and include part time, variable hours, with some weekend work. Read on to find out more!

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Operate retail systems efficiently and effectively to both sell and upsell products.
Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of retail activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application Deadline: Sunday 12/03/2023