Jobs

V&A Dundee is Scotland’s design museum, and our mission is to inspire and empower through design. Our retail tagline is ‘Inspirational design curated in Scotland’.

We champion designers and our retail business is a platform for Scottish and international designers alike. To fulfil our vision and become a more sustainable organisation for the long term, we plan to grow and diversify our income and maximise commercial opportunities to support our public-facing design programme.

To achieve this, we want to build a destination design store, onsite and online, growing traffic and sales nationally and internationally, with the intention of becoming a platform for great design and a place to celebrate designers from Scotland and around the world.

Working in close collaboration with the Retail Manager and the Retail Stock Officer, this key role will look after our physical shop to meet our KPIs and commercial targets. Reporting to the Retail Manager, the Shop Officer manages the day-to-day running of the retail space and shop at V&A Dundee, focusing on delivering a truly exceptional retail experience. The role works daily in the shop to maintain excellent service, great sales, strong conversion rates and average transaction values to meet our sales plans.

The Shop Officer is responsible for day-to-day shop management, monitoring daily KPIs, foreseeing potential issues and viable solutions, making appropriate recommendations, and developing and implementing actions as necessary.

Accountable for coaching and mentoring our Retail Assistants to improve selling skills and service levels, alongside shop presentation and replenishment.The shop officer manages their team’s schedules to include and deliver all E-commerce fulfilment.

To view the full job description please click view on website below.

Application Deadline: Thursday 15/08/2024