Jobs

Main Tasks:

Managing the day to day of WDC’s retail operation both physical and online (working alongside the Trading Manager).

Management of the purchasing of products and existing stock movement and levels.

Working with the Trading Manager to develop new products.

Working with Partnerships at (WDC HQ) with the aim of developing potential retail opportunities.

Responsibility for the creation of content for ‘WDC Shop’ electronic newsletters (4 times a year) and the quarterly WDC supporter magazine.

Responsible for providing monthly financial reports to the senior management team (SMT) for both the Centre shop and WDC online shop

1. Manage the WDC trading outlets with the support of the Trading Manager (TM) to ensure the smooth running of the physical and home shopping operation.

• Oversee daily income, reconciling daily takings and ensure all takings from trading activities are banked and recorded
• Train local and residential volunteers and the Summer Guide to manage the shop with a high level of customer service.
• Write procedures for daily retail tasks at all sites including sales, stocking, stock takes.
• Be the sole on site staff presence at times at weekends and occasionally in July & August, during the week.
• Managing the day to day running of the retail outlet from pricing and displaying items appropriately to assisting and serving customers.
• Supervise volunteers working in the Centre shop.
• Work alongside the TM to process customer orders/queries relating to the online shop.
• Work alongside the TM to pack and despatch orders (to the specified timescales) to customers including substitutions and credit notes where necessary.
• Deal with customer queries or complaints, tracking down orders, rectifying packing problems etc.
• Promote WDC activities, events and campaigns through the shop and oversee the front of house delivery to the general public.
• Help with the day to day running of the WDC Scottish Dolphin Centre.

2. Management of stock movement

• Work alongside the TM to order new stock and deal with suppliers for shop stock and sale or return items.
• Decide pricing strategy for new stock with the TM
• Work alongside the TM to source good quality products in a wide variety of price ranges to suit all customers, at appropriate stock levels to meet demand.
• Work alongside the TM to organise stock takes, reporting figures the finance team.
• Work alongside the TM to update items on the online shopping site and maintain stock levels.
• Processing stock requests by outposts and internally for WDC and check stock levels for packaging equipment.

3. Work with the Trading Manager to develop new WDC products

• Work alongside the TM to attend trade fairs to source new products.
• Work alongside the TM to source local products.
• Work alongside the TM to come up with new product ideas.
• Work alongside the TM to work with suppliers to develop WDC branded products.

4. Support the TM in his/her role by deputising where necessary and fulfilling reporting requirements.

• Ensure that the TM receives regular and appropriate reports on the progress of work areas and in achieving or implementing objectives.
• Report regularly to finance team.
• Work with Trading manager to create retail targets to fit with long-term strategy for WDC trading. Create work schedule to achieve these targets.
• Provide information to the TM for formulating the retail budget.
• Support the TM to develop a strategy for increasing income through WDC trading.

Application Deadline: Monday 27/01/2025