Retail Supervisor

Organisation: The Falkirk Wheel

Salary: Circa £25,000 (plus allowances)

Location: Falkirk Wheel

We are looking for a Retail Supervisor at The Falkirk Wheel. The Retail Supervisor will have responsibility for operation of the retail, ticketing and customer enquiry area at the Falkirk Wheel. 

You will set the standard and ensure staff exceed visitor expectations at all times. Customer care is of primary importance. You will manage and influence the visitor journey from first engagement until they leave with great memories. Training, mentoring and leading the team to greet, engage, enthuse, excite and inform all visitors and who to make a visit a visit to The Falkirk Wheel a special day out.

The Retail Supervisor will be responsible for:​​​​​​​

•             Line management of the retail team

•             Daily finance and banking admin

•             Raising purchase orders, checking invoices/profit margins, implementing pricing changes

•             Ordering of stock & stock taking/recording and management of supplier relationships

•             Creating/maintaining/updating staff rota and cleaning schedules

•             Annualised hours administration

•             Responsibility for legal records for alcohol sales/temperature checks/VAT coding

•             Responsible for setting up of customer-facing displays

•             Meeting reps and agreeing prices for suppliers

•             Costing – ensure appropriate gross profit for all items sold

•             Waste documentation & control

•            Marketing and promotions

•             Ordering and compliance of staff uniforms/PPE

Skills/Experience Required:

•             A real enjoyment for dealing with the public and the ability to deliver a professional service to customers

•             A confident, friendly, welcoming, helpful, engaging nature

•             Ability to work well under pressure and in busy environments

•             Flexible approach to the role

•             Ability to co-operate with and support colleagues

•             Ability to deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance

•             Use of initiative in applying and maintaining high levels of customer service

•             Good judgement regarding upward referral of issues to line management for further guidance

•             Keeping brand standards at highest level

•             Line management experience

•             Great leadership qualities

•             Experience of working within a high-quality, hospitality environment

•             Strong communication skills

•             Computer literate

•             Keen to work across various disciplines

•             Good time management and organisational skills

Application Deadline: Friday 07/05/2021