Retail Supervisor


Salary: Circa £25,000

Location: Falkirk

Scottish Canals are currently looking to recruit a highly motivated, self-starting Retail Supervisor to lead the retail, ticketing and customer enquiries areas at our award-winning visitor attraction, The Falkirk Wheel.

This is an exciting and varied role where no two days will be the same. The successful candidate will be responsible for demonstrating and setting 5-star standards within their team, with a focus on the visitor experience; ensuring staff are exceeding visitor expectations at every touchpoint. This will come naturally to the right candidate, a true people person, being able to quickly identify and manage our varied range of visitor profiles.

The Retail Supervisor will also be responsible for ensuring the retail area is always well stocked and in prime condition for our visitors. Supplier relationship management is also highly important in this role, so the ideal candidate should have experience in handling multiple suppliers or stakeholders across different categories.

There will also be a requirement for the successful candidate to work across our social media platforms and play their part in organising and hosting events held at The Wheel, so demonstrable experience of taking a keen interest in all areas of the business is essential.

The Retail Supervisor will be responsible for:
• Line management of the retail and Welcome Host teams
• Delighting every visitor on every visit
• Ensuring their teams are exhibiting 5-star behaviours at all times
• Working on electronic filing management systems
• Acting as Duty Manager regularly, responsible for daily operations at The Falkirk Wheel
• Creating engaging social media posts
• Developing processes and procedures to streamline stock checks, stock management and the visitor experience
• Daily finance management and banking admin
• Planning of events, with a focus on maximising revenue generation across departments
• Analysing stock levels and raising purchase orders to place orders
• Managing the retail budget to ensure targets are met on a daily and monthly basis, identifying opportunities to increase our offering and revenue
• Creating, updating and maintaining staff rotas
• Legal records maintenance
• Working with our Procurement team to ensure our offering is current, innovative and relevant and in line with relevant legislation

Skills/Experience Required
• The ability to identify and exceed customer needs and expectations
• Excellent line management skills
• Exceptional levels of communication, using varied media to convey messaging
• Management of social media channels
• Good working knowledge of the Microsoft Office suite and strong internet skills
• Strong line management skills
• Stakeholder management (internal and external)
• Brand standards management
• Budget management and forward planning experience (events)
• A track record of increasing customer satisfaction levels
• Performance management experience, with a focus on PDP development
• Experience of and/or an interest in retail operations and visual merchandising
• Marketing promotions
• Ability to remain calm and collected while having to manage conflicting priorities

Application Deadline: Tuesday 17/05/2022