Jobs

Seasonal Bankside Operative

Organisation: The Falkirk Wheel

Salary: Living Wage

Location: Falkirk

Roles and Responsibilities:     The Bankside Operative will –​​​​​​​

Support the Operations Team Leader to maintain and keep all hire boats, equipment and inventory in a satisfactory condition.  This will include –
assisting with maintenance checks required between trips
carry out re-fuelling of boats
ensure pump out and re-filling of water tanks has been carried out efficiently
ensure that the external appearance of all boats is at an acceptable standard
become familiar with the workings of a canal boat
drive the boats when necessary
gain knowledge of the canal boat engine and other areas where maintenance is required
Support the Holiday Boat Manager to ensure that all hire boats are prepared to the high standard expected by customers
Support the Holiday Boat Manager to ensure all boat interiors are maintained effectively
Support the Holiday Boat Team Leader  in the turnaround process ensuring customers get an efficient and friendly service
Work with the Holiday Boat Team Leader to manage boat movement on turnaround days
Ensure 5 star quality service and friendly approach is given to customers
Help develop and maintain high levels of customer satisfaction and ensure that the Holiday Boats gives excellent customer care
Be responsible, with other members of the team, for complying with all statutory regulations pertaining to operating a boat hire holiday company
Be involved in creating and maintaining effective stock recording process
Promote the holiday boats through networking and liaison with all relevant bodies, organisations and agencies

Person specification:
Essential:
Full driving license
Self motivated, work on own initiative
Team player, good communication skills
Excellent customer care skills
Flexible working / weekend working/ evenings
Mechanical skills

Desirable:

DIY skills painting/plumbing/electrical/woodwork
Boating experience

Application Deadline: Monday 21/03/2022