Jobs

Full-time and Permanent
Salary £23,771 – £24,825 per annum (pay award pending) (Band 7)
Plus shift and weekend allowance and generous benefits package

ABOUT THE ROLE 

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our galleries – the National, Portrait, and Modern.

If you have proven supervisory experience working in a visitor attraction, or in the retail or hospitality sector combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor with a people-focused approach to lead, coach and inspire a team of Security Attendants supporting the delivery of an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.

THE DIFFERENCE YOU’LL MAKE

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

Working closely with the Head of Safety and Security and with Operations Managers across our Galleries, you will take responsibility for the smooth, secure, and safe running of our Galleries and your duties will include:

Operations Management

Motivate, coach, and manage Security Attendants to ensure an exceptional standard of artwork care, safety, security and building presentation.

Working on a rota basis, you will help deliver all aspects of public and asset safety and security through 24 hours, 7 days a week.

Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues. 

Being prepared to assist in safe evacuation of our buildings in the event of any incident or emergency.

Security Systems

Support Security Attendants by monitoring all security and safety systems including fire safety, CCTV, intruder alarms, and other building management systems.

Responding to, and dealing effectively with system activations, taking prompt and appropriate action to resolve any issues.

Have an up-to-date knowledge of all NGS operational procedures and requirements of any exhibitions, displays and events and coach and develop Security Attendants to gain and use their expertise to enhance security and deliver an excellent colleague and visitor experience.

Team Management/Leadership

Lead a team of Security Attendants including recruitment, induction, training, development, and performance.

Manage the Security Attendants to ensure that best practice is followed regards health, safety, and welfare.

Ensure the necessary security coverage, including arranging overtime as required, effective allocation of annual leave, and distribution of staff between locations.

Support colleagues working as Gallery Supervisors.

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Tuesday 18 April 2023.

Application Deadline: Tuesday 18/04/2023