Senior Visitor Centre Assistant


Salary: This role is full time on fixed term contract.

Location: Glen Garioch Distillery, Oldmeldrum, Aberdeenshire

What makes this a great opportunity?

The spirits industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

As Senior Visitor Centre Assistant, you will take an active role in the daily running of the visitor centre, representing the brand and the company with the aim of delivering a world-class, premium brand experience. This is a diverse role, leading and inspiring the team to deliver high standards of customer service and an exceptional and memorable visitor experience. You will also be responsible for a number of admin duties required for the operation of Glen Garioch Visitor Centre, including stock management, and customer bookings.

Reporting directly to the Visitor Centre Manager, our Senior Visitor Centre Assistant is responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities

Deputise for the Visitor Centre Manger, including weekend and evening working as required.
Conduct distillery tours, tastings, conferences both on and off site as required
Have awareness of the Beam Suntory brands and products and be able to communicate this to customers
Dealing with bookings & payments (email/telephone/online/Anyroad)
Shop floor duties incl. till operations, visual merchandising, product knowledge & upselling
Accountability for stock control & liaising with suppliers (SAP ordering/receipting/stock takes)
Support management of staff rota, submit timesheets etc.
Support staff training and review on an on-going basis whilst providing feedback to VC Manager e.g. coaching others with admin tasks, tours/tastings
Attendance at internal meetings when required
Contributing to the continuous improvement of the brand home
Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously and tour information is up-to-date. PPE
Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
Identify and make recommendations to the Visitor Centre Manager on Tour Format, spirit and non-spirit products/merchandise and any other potential revenue generating opportunities through sharing best practice from other sites/competitors.
Daily banking such as cashing up of till, ensuring that till balances, end of day reports etc.
Administrative duties including responding to customer emails, processing of sales orders and invoices, run reports, complete all end of day tasks organising daily diary
Provide admin support to the team
Responsible drinking, growing for good and D&I

Qualifications & Experience

Strong ability and experience of troubleshooting
Drive and passion for delivering excellent customer service and experience.
Excellent communication and interpersonal skills, with a “can do” attitude.
Excellent oral and written skills and able to deliver presentations to a wide and varied audience.
Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders
Self-motivated with a flexible approach to their work
Works with integrity and fairness at all times and has the respect of all colleagues
Excellent time management and the ability to prioritise workload
Can deal with demanding situations in a calm, professional and controlled manner.
Experience of working within a team and proven ability to lead a team
Admin experience – good working knowledge of all Microsoft programs (experience with SAP or other stock management program would be advantageous but not essential as training will be provided)
Awareness of Beam Suntory brands and the company values.
Charismatic, possessing the ability to educate and inspire through storytelling.
Previous experience within the hospitality, retail and/or tourism sector is desirable
Current Driving License
Personal License holder (desirable but not essential as training will be provided)
Elementary Food Hygiene (desirable but not essential as training will be provided)

Application Deadline: Sunday 18/09/2022