Jobs

Full time, Permanent
Salary £29,598 – £32,286 per annum
Plus generous benefits package
Starting January 2025

About the role

Are you an experienced Shop Manager with a passion for Retail? Do you have a people-focused approach with the ability to lead, coach and inspire a team of Retail Assistants? If so, you may be just who we are looking for!

You must have proven managerial/supervisory experience working in a retail environment. You’ll be comfortable managing staff, ensuring excellent customer service, and meeting sales targets. You will have excellent interpersonal and communication skills.

As a member of our shop management team, you’ll be responsible for overseeing the day-to-day operations of the shops in our amazing Galleries based in the heart of Edinburgh. You’ll be responsible for leading a team, whilst simultaneously focusing on enhancing visitor experience along with achieving our sales and profit potential.

The difference you’ll make

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong leadership. Your duties will also include but not be limited to:

– Providing excellent customer service, to attain/sustain 5-star accreditation. Delivering a high standard of visitor service in keeping with the standards and aims and objectives.
– Contributing to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, and customer services
– Being accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.
– Promoting the standards of merchandising, display and housekeeping required.
– Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.
– Ensuring that stock is well maintained by processing deliveries, transfers and adjustments.
– Working with the shop management team on shop operations, customer experience, retail standards and shop performance.
– Ensuring that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– You must have practical experience of successfully managing teams within a retail organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales. 
– Excellent standards of customer service and experience of applying customer care strategies in Retail.
– Ability to prioritise your own and the team’s workload.
– High standards of accuracy and attention to detail.
– Experience of visual merchandising, product planning and monitoring as well as cash handling.
– Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.
– Ability to plan effectively to meet targets.
– High degree of IT skills, proficient in MS Office and experience in the utilisation of IT systems in Retail. environment.

It would also be great if you have:

– Knowledge and appreciation of art
– Flexible approach to the job
– Foreign language or BSL skills

Please apply directly via our careers portal.

Closing date for completed applications is 12 noon on Monday, 28 October 2024.

Application Deadline: Monday 28/10/2024