Jobs

Mercat Tours Team Leader

Do you love creating a 5 star memory?
Take pride in giving a warm welcome?

Mercat Tours are looking for lively, confident and responsible Team Leaders to join our team.

Your Skills and Strengths:
• Calm under pressure
• Responsible, reliable and trustworthy
• Excellent working knowledge of Microsoft Office
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Excellent negotiating and people management skills
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

It’s important to us that you to feel comfy, confident and at your best when we meet. Get in touch to help us understand your needs and give you a warm welcome. We want you to shine!

Purpose and Role:
✓ Lead as a positive, supportive member of our great team
✓ Communicate, support and work with Storytelling, Operations, Groups and Support Team to ensure a first class, visitor focused experience
✓ Involved in delivering all aspects of visitor facing and operational roles across the business
✓ Responsible for team and visitor safety and security
✓ Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street ✓ Share ideas on how to improve Mercat’s service and develop new business
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
✓ Take ownership with positive and proactive approach to problem solving
✓ Assign and authorise additional tasks for team
✓ Ensure appropriate compliancy paperwork completed
✓ Maintain site ensuring 5 star experience throughout
✓ Operations:
o Working knowledge of operational procedures
✓ Support Team:
o Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
o Be aware of, and check, fire evacuation and H&S procedures o Update on cellar stock and Storyteller equipment required
o Key holder and cashing up duties
o Complaint handling
o Maintain and report on site maintenance needs
o First Aider

Click to see what you can be part of!

Application Deadline: Friday 17/01/2025