Organisation: Tennent’s Visitor Centre
Location: 161 Duke Street, Glasgow
Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.
Operating the booking system to take and update reservations for the brewery tours and events.
Responding to email enquiries.
Taking payments, cash handling and daily income reconciliation.
Support the promotion of the Tennent’s Visitor Centre including representation at external events.
Hosting groups within our corporate meetings and events space.
Pouring drinks and ensuring bar operations are delivered efficiently within the
Tennent’s Visitor Centre and Molendinar bars.
Answering incoming phone calls, restocking, and looking after the shop.
Welcoming visitors to the centre.
Prepare and run different Spirit and Beer masterclasses.
To drive average Trip Advisor ratings to = 4.5*-5* by instilling high standards of customer service.
Any other duties as reasonably required.
Skills & Experience
Previous bar experience is essential.
Second language in, Italian or German or French is desirable.
First class customer service experience and previous experience in service industry.
Self-motivated, pro-active, and willing to take responsibility for all TVC operations.
Confident, personable, and comfortable speaking in front of groups.
IT skills and experience in using booking systems, social media applications and email.